I have a ticketing program that stores all of it's databases in a proprietary format. I need to set up some type of reporting that is a little easier to read than what is in place currently (just one of the problems I inherited when I took this job). Will I need to use SQL server to extract and massage the data or can I use the ODBC drivers the software company provided? Also can I schedule Crystal to run reports nightly and publish to an Exchange folder?