Prompted Transfer Problem (Merlin Legend Mail) 1

[jgilmore]

I just reprogrammed our auto attendant and I have selector code 9 set for action 4 (prompted transfer)

When testing the menu when I dial 9 the system prompts me to "Please Enter Extention Number". I dial 154 and it says "your call can not be transfered to Extention 1, 5.

Please Enter the extension and press #" so I hit 154 again and it says "your call can not be transfered to Extention 4 Please Enter the extension and press #"

So I do agian and it says "you have entered an invalid option" and starts the auto attendant message again.

any Ideas?

Thanks in advance
Jeremiah

 

[merlinman]

Are you testing this with your Cell Phone?

If yes, try using a Hard Wired Line.

 

[jgilmore]

Thanks for you answer merlinman but unfortunately I dont think that is the answer. I have been testing from a hard line. I have tried several trunks and several phones just to be sure. but even before that I was confident it wasn't a touch tone quality issue. I have been progamming this thing all day and it hasn't missed a button press.

one other note to clarify the issue: all three responses above happen but now that I have been testing even more I have noticed there is no particular order in which they occur.

if you have any other suggestions I am all ears!

 

[jgilmore]

one other note:

all of my extensions are 3 digit with the obvious exception of 0 for the operator.

If I try to prompted transfer to 0 it will succeed.

 

[tdaugirdas]

Hopefully all of your extensions are consistently at 3 digits. Now, check what the maximum extension length is set to - in the voice mail. If there is a mismatch - it creates transfer problems. If the maximum digit length in VM is set to "2" - then it tries to transfer after the 2nd digit - but you have no 2-digit extensions - hence the error.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jgilmore]

Thank you Tom, I am quite sure you have found the source of my problem. I was assuming it was something like this but I am unfamilar with this setting. I am headed to look at the manuals now but if anyone has a moment it would be great if someone could point me in the right direction as to where/how I make this change.

Thanks
Jeremiah

 

[jgilmore]

Found it! thanks everyone.