Programming Auto Attendant

[Ymax18]

Hi,

Im a student studying telecom, and Im working with an IP Office V2 R8.1, and I cant seem to figure out how to program the Auto Attendant to accept dialing an extension number as an option. My extensions start at 2 and are 3 digits long. I tried putting option 2 as "dial by number", "transfer to 2XX", and "Transfer to XXX". I also tried leaving option 2 as not defined, and still cant get it to work. Any help would be much appreciated.

Thanks!

 

[krooney]

Did u check the box direct dial by number in the menu if u r using embedded v mail

APSS
ACIS
ACSS

 

[cruzades]

@Ymax18

YOu need to tick 2 "dial-by-number" in your AutoAttendant, 1 from the main (AutoAttendant) and the other is in your Action buttons.

 

[Ymax18]

It worked!! Thanks to the both of you!!