Program Headset feature 2

[KristinaK]

Hello,

I have an employee that changed her phone to a brand new Norstar m7324 and I am having trouble programing her phone so she can use the handsfree feature. Can you help me?

 

[norstarboy125]

Do you know how to get into programming? You need to activate HF under the capabilities section of that ext.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[KristinaK]

I was told that I should go into the ext. under capabilities-handsfree should be on "Auto"& HF answerback should be "Y". I have done these things and still the headset button is not working. If you have another way as to fixing my issue I would love to here. I am in need of help here.

 

[ironhorse17]

Make sure it is the right ext if set relocation was on it is a new ext. feature * 0 press intercom key.

 

[KristinaK]

The ext is her's. When I do as you said her name comes up on the phone.

 

[ironhorse17]

Well do the same and check the bottom right key that is where Handsfree will show up.

 

[KristinaK]

Yes the handsfree did show up. Anything else I can try? I really do appreciate you help.

 

[allworxguy]

Make sure you haveheadset plugged to the headset jack and the handset plugged to the handset jack, it is a common mistake.

Marv

http://www.telemarv.ca

 

[curlycord]

still the headset button is not working"

What button?
The M series do not have a head set button.
If it is a T series it has a head set button but you need 6.1 software (or up) on phone system for it to work, otherwise like the M series you need to press the Handsfree button below the Intercom to use the headset.

Another thing, when you changed her phone did it take on the same ext #? if so then no programming required if the headset worked on the previous phone.

Does your headset work in other phones?.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[jerryreeve]

The Handsfree button becomes the headset button when a headset is plugged into the center jack on the back of the phone. FYI the headset must be then adjusted to the "handset type" this is usually (on plantronics) a slide switch on the side of the amp box. and on a plantronics I think the setting is 5 (turn on the handsfree button and slide the switch until you hear dialtone)

to check and make sure that you have audio out of the headset jack plug the handset into the middle jack and press the handsfree button. you should be able to hear and talk at that time.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Telecommunication Technology Services

 

[KristinaK]

I took a look to make sure the cords were in the correct slots, which they are.

When the new phone was plugged in her ext did stay, meaning I didn't have to program the ext to the phone.

I am using the M7324 series. There is no slide switch on amp box because there is not an amp box.

The headset is in working condition.
I have tried all suggestions, please let me know if there is anything else I can try.

 

[ironhorse17]

What brand of headset? They are not all compatible with the Norstar phones sometimes you need a cord in line to add a load to the circuit.

 

[curlycord]

Suggest you get a tech in to have a look.
It shouldn't be this difficult but if it is then the tech can narrow it down or fix.





=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[KristinaK]

Thank you to all of you for helping me. The headset is up and running again. All I did was unplug and plugged back in. Not sure if that reset it or not.

Thanks again.