Problems with dialing 4 digit ext. and not hearing the person, dialing full number you can hear them

[OrionPax]

Hey everyone, I am noob to the cs1000. I am having a problem with one of my sites and their extensions. When dialing their 4 digit ext., the phone will ring and then pick up as if someone is on the line, but I can't hear them. Now if I were to dial their full number at the said site, I get through just fine and can hear them and vice versa. Can someone please enlighten me on what would cause this issue. Like I said before, I am a noob to the cs1000, and have navigated it pretty well thus far, but this has me stumped. Thanks to all who reply.

 

[norstarboy125]

Tdm or ip phones?
What release software?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[OrionPax]

They are 3904 digital phones.

 

[OrionPax]

cs1000 v.5.0

 

[GHTROUT]

Are they at a different site than you are? Does 4 digits "go over the TIE lines" or something?



~~
Gene at www.GHTROUT.com

 

[OrionPax]

Yes they are at a different site. LOL...sorry ghtrout, I have no idea what the TIE lines are. I am literally going through the motion until I can get the proper training for the cs1000 in september.

 

[trvlr1]

Just to clarify, when you call 4 digit, is the person at the other end getting the call and picking up, or are they not getting anything?

 

[OrionPax]

trvlr1 - yes they are picking up and getting the call and are able to hear me fine. However, I am unable to hear them

 

[KCFLHRC]

There could be several things causing this depending on the trunking between the 2 sites. Best to get a local vendor out to check it out.

 

[OrionPax]

KCFLHRC - I will take note of that idea. I appreciate the input from you. I will try to troubleshoot it a little more, then go with that if I can't get it to work properly.

 

[KCFLHRC]

Let me ask you a few things
1. Do you know how to log into the switch and go into different loads?
2. Are you familiar at all with what type of CS1000 you have? There are at least 4 possible types, Chassis, Cabinet, SG, MG and they all can have different types of hardware.
3. Do you know what release the switch is on?

Your 4 digit dialing could be accomplished by a simple point to point T-1 or PRI or it could be using H323 or SIP trunks. The T-1/PRI is a whole lot easier to troubleshoot than the IP trunking.

 

[OrionPax]

KCFLHRC - yeah i can log into the switch that is on site or our main switch at our admin site just fine. I am getting more familiar with the different loads. I am using ld 20 and ld 95 a lot for changes and for checking on tn's for a user. Honestly, I am not familiar with which type of CS1000 I have. I do know that all of them are attached to a rack, except for our admin site. It is actually on the wall. I know that some sites are 5.0 and some are 5.5. I do know that admin site is 5.5. Excellent point, I should check to see which sites have which versions. I am almost positive KCF that we are using T-1/PRI. Is there an easy way to find out if it is T-1/PRI or H323 or SIP trunks?

 

[KCFLHRC]

Go into LD 22

Req SLT
Return

This will show us what your licensed for

Then go into LD 21

Req ltm
cust 0

return
return

This will show us what kind of trunking you have

 

[OrionPax]

ld 22 showed me

System type is - Communication Server 1000E/CP PM

ld 21 showed me

TYPE TLST
TKTP DID
ROUT 0
DES SMART_TRUNKS

and then a list of tn's that followed

 

[KCFLHRC]

You should have more trunking than Route 0 if you have a point to point t-1

 

[KCFLHRC]

Can you copy and paste that info here for your trunking?

 

[OrionPax]

Before I do that KCF, should I login to the site with the issue or our main admin site?

 

[KCFLHRC]

Either site really, I would just like to see if we can figure out what kind of trunking is carrying the 4 digit dialing. Also if you can just go into LD 60 and at req type stat.

This will show you the status of all your t-1's

We really don't know yet what end the trouble is on

 

[OrionPax]

This is the ld 21 at the problem site.



REQ: ltm

CUST 0

ROUT

ACOD


TYPE TLST
TKTP COT
ROUT 0
DES 911_BACKUP
TN 003 0 00 00 MBER 1 409 983-7290

TYPE TLST
TKTP TIE
ROUT 20
DES H323
TN 061 0 00 00 MBER 1 VOIP
TN 061 0 00 01 MBER 2 VOIP
TN 061 0 00 02 MBER 3 VOIP
TN 061 0 00 03 MBER 4 VOIP
TN 061 0 00 04 MBER 5 VOIP
TN 061 0 00 05 MBER 6 VOIP
TN 061 0 00 06 MBER 7 VOIP
TN 061 0 00 07 MBER 8 VOIP
TN 061 0 00 08 MBER 9 VOIP
TN 061 0 00 09 MBER 10 VOIP
TN 061 0 00 10 MBER 11 VOIP
TN 061 0 00 11 MBER 12 VOIP
TN 061 0 00 12 MBER 13 VOIP
TN 061 0 00 13 MBER 14 VOIP
TN 061 0 00 14 MBER 15 VOIP
TN 061 0 00 15 MBER 16 VOIP
TN 061 0 00 16 MBER 17 VOIP
TN 061 0 00 17 MBER 18 VOIP
TN 061 0 00 18 MBER 19 VOIP
TN 061 0 00 19 MBER 20 VOIP
TN 061 0 00 20 MBER 21 VOIP
TN 061 0 00 21 MBER 22 VOIP
TN 061 0 00 22 MBER 23 VOIP
TN 061 0 00 23 MBER 24 VOIP
TN 061 0 00 24 MBER 25 VOIP
TN 061 0 00 25 MBER 26 VOIP
TN 061 0 00 26 MBER 27 VOIP
TN 061 0 00 27 MBER 28 VOIP
TN 061 0 00 28 MBER 29 VOIP
TN 061 0 00 29 MBER 30 VOIP

 

[KCFLHRC]

I was afraid of that. Looks like you are using IP trunking between the 2 sites. Your one way audio is more than likely a DSP issue on a media card, could be a signal server issue also. You really need to get a tech out to look at this.