Hi first time poster here so dont flame me to bad if this is the wrond place for this.
I have a difinity phone switch and most of my phones range between 6408- 6408d+ I have a weird issue with a 6408D+ and one user. When I have the headset plugged in and you pick up the handset it mutes the mic on the handset to the point of making it unusable.
The settings match what I have for other users in the switch and they do not have this issue. so far I have swapped the phone for different models and headsets that I know to be working and not having this issue.
It seems that no matter what phone I plug into this line it dose the same thing worls great with no headset plugged in but once you plug in the head set the mic on the handset of the phone is muted when ever you pick it up.
any help or ideas are appreciated thank you.
NTODAN.
I have a difinity phone switch and most of my phones range between 6408- 6408d+ I have a weird issue with a 6408D+ and one user. When I have the headset plugged in and you pick up the handset it mutes the mic on the handset to the point of making it unusable.
The settings match what I have for other users in the switch and they do not have this issue. so far I have swapped the phone for different models and headsets that I know to be working and not having this issue.
It seems that no matter what phone I plug into this line it dose the same thing worls great with no headset plugged in but once you plug in the head set the mic on the handset of the phone is muted when ever you pick it up.
any help or ideas are appreciated thank you.
NTODAN.