I set up KEY 02 CWT on a 2008. Whe the user is on the phone, he doesn't get the call on his KEY 02 and the caller gets a busy signal. I have CWRA set in the CDB and HTD FNA and FBD in the CLS of the set. Can someone tell me what I'm missing?
Thanks Wolfi but I tried that and it still don't work... We upgraded our PBX to rlse 25.40 recently. Could it be the prob? Cause before, I never had that problem... The first prob is that after 4 rings, the call don't go to mail and the second prob is that if the user is both busy on is prime DN and is CWT key, the caller gets a busy tone instead of going to mail...
Make sure that MARP is activated. If you ext appears on more than one phone and MARP is not activated it can cause a lot of headaches. However if this system has been in place a long time and you activate MARP it can really cause problems. Is the ext on more than 1 phone and is MARP activated?
Found the problem guys. Well actually, I reported the problem to our local phone cie and they had to install a patche. It you upgrade to rlse 25.40, make sure you have the following patche installed otherwise you will definitely have prob with Call Waiting: P17718_1.CP3
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