Problem Logging into element manager

[bluemr2]

I have a BCM 4.0 that I cannot get into using element manager. I can access the call pilot manager fine. When I try to login I get the Cannot Determine Device type error box. I can ping the bcm and log into the CP manager and BCM monitor and the bcm itself. I have rebooted twice. It was working about 2 weeks ago. I cannot access telset programming either. Any help would be great

 

[MagnaRGP]

Reinstall Elephant Mangler from that box you are trying to admin.

 

[Bucky101]

Hey,
I have this EXACT problem right now. Have you had any luck fixing it?
I cant access telset or Element Mgr but EVERYTHING else works?? I have tried with a crossover using 3 different laptops but nothing works

 

[option11newby]

Another update for this.

We have a Version 4 BCM400 installed last December. No issues until last week.
Getting unable to determine device at 10.10.11.1 etc.

What we have also found, although you can log in via IE, if you try to download EM from the BCM, we get 'page cannot be displayed'. On all the other applications no problem.

When loading BCM monitor, on the BCM Info tab, the software version of the BCM is N/A.

Checked with other live systems and this tab shows current software level.

Has anyone else seen this?

Our Java is 1.5, our laptops are running latest version of EM also.

 

[timbo2272]

have same problem at a site, can not download element manager to log on locally, can login remotely, s/w version shows 'n/a' passed this to nortel support, will let u know the outcome

 

[puffin92]

Greetings,
I too have had this very issue - turned out that I was running an early version GA release of software - Nortel were able to identify the problem and advise of the fix. In my case it meant that the harddrive was replaced with a new bitmapped drive with the latest release of software. After much teeth gnashing etc I found that I had to path the new drive with the core patch level I had in the origional drive - at this point I was able to restore the backup I had. everything has been running well ever since.
I suggest you contact nortel via your vendor to confirm this.
Kind regards and good luck.

 

[option11newby]

Update on the issue we had.

We installed a new version 4 HDD, and all we then had to do was reload licence and re-install Callpilot.

Everything else ok now.