Hi All,
Can you please help, I have been asked to confirm how call priority queuing within a vector and skill levels assigned to an agent work. We currently use all levels l, m, h t to queue the calls to the skill, and we also use skill levels for each agents assigned skills. I would like to know if one overrides the other, or if the work together in some way.
Cheers
Gill
Can you please help, I have been asked to confirm how call priority queuing within a vector and skill levels assigned to an agent work. We currently use all levels l, m, h t to queue the calls to the skill, and we also use skill levels for each agents assigned skills. I would like to know if one overrides the other, or if the work together in some way.
Cheers
Gill