PRI Incoming Caller ID CNAME

[chrismac52]

I recently upgraded my 4.0 system to 4.2 and now have a new problem! Now the phones (5410) display the number twice instead of the name and number. The system is an IPO 406V2 with a PRI. Anyone ran into this problem or know where I should look?

 

[TomMills]

what level of 4.0 were you on?

did the handset firmware upgrade?

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[tlpeter]

Indeed probably the phone's need to upgrade firmware

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[chrismac52]

No, I didn't allow the handsets to upgrade. What do I need to do to get them to upgrade at this point?

 

[tlpeter]

Allow then to upgrade

Let manager run and set the tftp server in the ipoffice to your pc running manager

Reboot the ipoffice and the phones will upgrade

Warning !!! this takes some time and if you have a lot of phone then not all phone will upgrade
You need to check them manualy and reboot them again by hand !!!

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[chrismac52]

Don't I have to make some change in the configuration so that they can upgrade? They were upgraded with the 4.0 revision, but I was thinking I had to make a change so that the system will allow them to upgrade at a later revision such as 4.2?

 

[chrismac52]

I also have to be careful not to run into Technical Bulletin 91 Issue:

Note: Upgrading 5410 Telephone Firmware
To protect customers from the 5410 upgrade issue documented in Technical Bulletin 91 this and future releases of IP Office software will not upgrade any 5410 telephones which are already running R5 firmware when the Force Upgrade batch file is switched on. If you wish to upgrade a 5410 already running R5 firmware a NoUser Source Number must be entered using Manager in addition to the Force Upgrade batch file.

When the NoUser source number is used in conjunction with the Force Upgrade batch file this will initiate an upgrade of all 5410 telephones including those already running the R5 firmware. 5410 telephones running a previous release of firmware will upgrade as normal without the need to enter the NoUser source number when connected to a system running this release of IP Office software.
NoUser Source Number to allow 5410 telephones running R5 firmware to upgrade:
ALLOW_5410_UPGRADES

 

[tlpeter]

Can you go to the phone and press the option button and then do a self test
It will show the firmaware version

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

bas once told me that the 5410 do not work at all if the firmware is not the correct one and I think he is right so I doubt that this is the problem. But I have no better question to ask or troubleshoot tips.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[TomMills]

the problems from tb91 shouldnt be a problem anymore

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[Westi]

did you try a reboot?
has solved so many weird things in the past.

Joe W.

FHandw., ACS

If you can't be good, be good at it!