PRI D-CHNL INOPERATIVE 3

[taverny]

i HAVE A MERLIN LEGEND, IT'S BEEN WEEKS THAT WE KEEP GETTING DROP CALLS . we cannot dial out for few minutes and then it comes back up.Before getting the drop call, we hear some statics. I called few time our service provider, but everytime they come over to test the line they don't find any problem on the line. I call my vendor and took a look at our system and told me it's coming from the service provider. who should I trust?
I printed out the error log this is the last error that I got :

ERROR LOG


Last 30 System Errors:

Message ss/pp Cnt First Last Code
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:18 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:23 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:28 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:33 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:38 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:43 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:48 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:53 7003
DS1 LOSS OF SIGNAL ALARM 09/00 - - 08/24 10:57:55 6C01
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:58 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:00 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:05 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:10 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:15 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:20 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:25 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:30 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:35 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:40 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:45 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:50 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:58:55 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:59:00 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:59:05 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:59:10 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:59:15 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:59:20 7003
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:59:25 7003
DS1 SLIP ALARM 09/00 - - 08/24 11:00:46 6C0A
PRI D-CHNL INOPERATIVE 09/00 - - 08/24 10:57:13 7003

Permanent Errors:

Message ss/pp Cnt First Last Code

Transient Errors:

Message ss/pp Cnt First Last Code
DS1 MISFRAME ALARM 09/00 001 08/22 21:45:06 08/22 21:45:06 6C09
PRI SVC STATE INCONSIST 09/01 001 08/23 08:59:27 08/23 08:59:27 7002
PRI SVC STATE INCONSIST 09/03 001 08/23 08:59:44 08/23 08:59:44 7002
PRI SVC STATE INCONSIST 09/02 001 08/23 09:00:25 08/23 09:00:25 7002
PRI SVC STATE INCONSIST 09/04 001 08/23 09:03:11 08/23 09:03:11 7002
PRI SVC STATE INCONSIST 09/05 001 08/23 09:19:55 08/23 09:19:55 7002
DS1 SLIP ALARM 09/00 001 08/24 11:00:46 08/24 11:00:46 6C0A



----------------------------------- ANNOTATION -----------------------------------


Can anyone please help me on solving this problem.
Thanks.

David

 

[merlinman]

David,

I would be very interested in knowing the exact model number and description of each and every one of the cards you have.

As in 517_WHAT_15 for the T1 card and all the others as well.]

It would be meaningful to see 517_X_15 100D, and 517_Y_12 012T&R or what ever they may be.

 

[taverny]

Hi Merlinman,

I am not sure if this is what you want to see. If this is not the model number let me know where it's located on the card

I have : card01- power supply
card02- processor
card03- 408GS/LS-MLX
card04- 408GS/LS-MLX
card05- 408GS/LS-MLX
card06- 008
card07- power supply
card08- 007 MLM
card09- 016 with ring Gen.
card10- 008MLX
card11- 100D 1DS1 Trunk

 

[ken1713]

Try 4pair testing wire from 100D to providers smart jack, a wire may be loose somewhere. Also print out pri and trunk info to be sure programmed correctly.

 

[taverny]

ok,
Between the pri and the smart jack there is the csu , and the alarm is coming from the network.
I am pretty sure the cable is fine in our facility.But I will check it again.
here is the pri info:
PRI INFORMATION



A Slot 9 Switch: DMS-100

A System: By line

A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
A 1 9 CallbyCall By Dial Plan

A Channel ID: 1 2 3 4 5 6 7 8 9 10
A 11 12 13 14 15 16 17 18 19 20
A 21 22 23

A Line PhoneNumber NumberToSend
A 817
A 818
A 819
A 820
A 821
A 822
A 823
A 824
A 825
A 826
A 827
A 828
A 829
A 830
A 831
A 832
A 833
A 834
A 835
A 837
A 838
A 839
A 840

A Network Selection Table

A Entry Number: 0 1 2 3
A Pattern to Match: 101**** 10***

A Special Service Table

A Entry Number: 0 1 2 3 4 5 6 7
A Pattern to Match: 011 010 01 00 0 1
A Operator: none OP OP OP/P OP none none none
A Type of Number: I I I N N N N N
A Digits to Delete: 0 3 3 3 3 0 0 0

A Call-By-Call Service Table

A Entry Number: 0 1 2 3 4
A Pattern 0: 0
A Pattern 1: 1
A PRI INFORMATION


A Pattern 2: 2
A Pattern 3: 3
A Pattern 4: 4
A Pattern 5: 5
A Pattern 6: 6
A Pattern 7: 7
A Pattern 8: 8
A Pattern 9: 9
A Call Type: VOICE VOICE VOICE BOTH BOTH
A NtwkServ: No Service
A DeleteDigits: 0 0 0 0 0

A Entry Number: 5 6 7 8 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ:
A DeleteDigits: 0 0 0 0 0

A Dial Plan Routing Table

A Entry Number: 0 1 2 3
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 3 3 3 3
A Pattern to Match: 3 24 25 26
A Digits to Delete: 1 2 2 2
A Digits to Add: 5 52 53 54

A Entry Number: 4 5 6 7
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 3 3 3 3
A Pattern to Match: 800 2 521 717
A Digits to Delete: 3 1 3 3
A Digits to Add: 0 5 501 0

A Entry Number: 8 9 10 11
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 3 3 3 3
A Pattern to Match: 801 879 880 885
A Digits to Delete: 3 3 3 3
A Digits to Add: 770 502 503 504

A Entry Number: 12 13 14 15
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 3 3 4 0
A Pattern to Match: 888 311
A Digits to Delete: 3 3 4 0
A Digits to Add: 505 506 511


***********************************************************

The Trunk info (Loop):


***********************************************************
A GS/LS TRUNK INFORMATION



A Trk SS/PP Type OutMode RelDisc ChannelUnit LS-ID Delay
A 801 1/ 1 Loop TouchTone Yes N/A N/A
A 802 1/ 2 Loop TouchTone Yes N/A N/A
A 803 1/ 3 Loop TouchTone Yes N/A N/A
A 804 1/ 4 Loop TouchTone Yes N/A N/A
A 805 2/ 1 Loop TouchTone Yes N/A N/A
A 806 2/ 2 Loop TouchTone Yes N/A N/A
A 807 2/ 3 Loop TouchTone Yes N/A N/A
A 808 2/ 4 Loop TouchTone Yes N/A N/A
A 809 3/ 1 Loop TouchTone Yes N/A N/A
A 810 3/ 2 Loop TouchTone Yes N/A N/A
A 811 3/ 3 Loop TouchTone Yes N/A N/A
A 812 3/ 4 Loop TouchTone Yes N/A N/A
A 813 4/ 1 Loop TouchTone Yes N/A N/A
A 814 4/ 2 Loop TouchTone Yes N/A N/A
A 815 4/ 3 Loop TouchTone Yes N/A N/A
A 816 4/ 4 Loop TouchTone Yes N/A N/A

**********************************************************

Trunk info (General):
**********************************************************


A GENERAL TRUNK INFORMATION



A Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal QCC Prty QCC Oper
A 801 1/ 1 No Remote Yes Long 4
A 802 1/ 2 No Remote Yes Long 4
A 803 1/ 3 No Remote Yes Long 4
A 804 1/ 4 No Remote Yes Long 4
A 805 2/ 1 No Remote Yes Long 4
A 806 2/ 2 No Remote Yes Long 4
A 807 2/ 3 No Remote Yes Long 4
A 808 2/ 4 No Remote Yes Long 4
A 809 3/ 1 No Remote Yes Long 4
A 810 3/ 2 No Remote Yes Long 4
A 811 3/ 3 No Remote Yes Long 4
A 812 3/ 4 No Remote Yes Long 4
A 813 4/ 1 No Remote Yes Long 4
A 814 4/ 2 No Remote Yes Long 4
A 815 4/ 3 No Remote Yes Long 4
A 816 4/ 4 No Remote Yes Long 4
A 817 9/ 1 No Remote 70 Yes Long 4
A 818 9/ 2 No Remote 70 Yes Long 4
A 819 9/ 3 No Remote 70 Yes Long 4
A 820 9/ 4 No Remote 70 Yes Long 4
A 821 9/ 5 No Remote 70 Yes Long 4
A 822 9/ 6 No Remote 70 Yes Long 4
A 823 9/ 7 No Remote 70 Yes Long 4
A 824 9/ 8 No Remote 70 Yes Long 4
A 825 9/ 9 No Remote 70 Yes Long 4
A 826 9/10 No Remote 70 Yes Long 4
A 827 9/11 No Remote 70 Yes Long 4
A 828 9/12 No Remote 70 Yes Long 4
A 829 9/13 No Remote 70 Yes Long 4
A 830 9/14 No Remote 70 Yes Long 4
A 831 9/15 No Remote 70 Yes Long 4
A 832 9/16 No Remote 70 Yes Long 4
A 833 9/17 No Remote 70 Yes Long 4
A 834 9/18 No Remote 70 Yes Long 4
A 835 9/19 No Remote 70 Yes Long 4
A 836 9/20 No Remote 70 Yes Long 4
A 837 9/21 No Remote 70 Yes Long 4
A 838 9/22 No Remote 70 Yes Long 4
A 839 9/23 No Remote 70 Yes Long 4
A 840 9/24 No Remote 70 Yes Long 4
A 841 0/ 0 No Remote Yes Long 4
A 842 0/ 0 No Remote Yes Long 4
A 843 0/ 0 No Remote Yes Long 4
A 844 0/ 0 No Remote Yes Long 4
A 845 0/ 0 No Remote Yes Long 4
A 846 0/ 0 No Remote Yes Long 4
A 847 0/ 0 No Remote Yes Long 4
A 848 0/ 0 No Remote Yes Long 4
A 849 0/ 0 No Remote Yes Long 4
A 850 0/ 0 No Remote Yes Long 4
A 851 0/ 0 No Remote Yes Long 4
A 852 0/ 0 No Remote Yes Long 4
A 853 0/ 0 No Remote Yes Long 4
A 854 0/ 0 No Remote Yes Long 4
A 855 0/ 0 No Remote Yes Long 4
A GENERAL TRUNK INFORMATION


A 856 0/ 0 No Remote Yes Long 4
A 857 0/ 0 No Remote Yes Long 4
A 858 0/ 0 No Remote Yes Long 4
A 859 0/ 0 No Remote Yes Long 4
A 860 0/ 0 No Remote Yes Long 4
A 861 0/ 0 No Remote Yes Long 4
A 862 0/ 0 No Remote Yes Long 4
A 863 0/ 0 No Remote Yes Long 4
A 864 0/ 0 No Remote Yes Long 4
A 865 0/ 0 No Remote Yes Long 4
A 866 0/ 0 No Remote Yes Long 4
A 867 0/ 0 No Remote Yes Long 4
A 868 0/ 0 No Remote Yes Long 4
A 869 0/ 0 No Remote Yes Long 4
A 870 0/ 0 No Remote Yes Long 4
A 871 0/ 0 No Remote Yes Long 4
A 872 0/ 0 No Remote Yes Long 4
A 873 0/ 0 No Remote Yes Long 4
A 874 0/ 0 No Remote Yes Long 4
A 875 0/ 0 No Remote Yes Long 4
A 876 0/ 0 No Remote Yes Long 4
A 877 0/ 0 No Remote Yes Long 4
A 878 0/ 0 No Remote Yes Long 4
A 879 0/ 0 No Remote Yes Long 4
A 880 0/ 0 No Remote Yes Long 4

 

[merlinman]

OK, now we need specifics!

In Maintenance > Inventory, what is the:

Hardware, Firmware numbers of the 100 D Card?

If it is:

Hardware 0A, Firmware 91

That means you have a 517M15, which has a problem with PRI & 016 cards in the same switch.

A 517E will work, even though it's a bit older vintage.

 

[merlinman]

Hey Taverny!

Ken1713 has found the problem, but he posted in the wrong place.

I copied his answer here!

Bottom line, you have the D channel in the 70 Pool, NOT GOOD!

I know not why I did not see that.

Once you make this work, thank KEN for the astute observation!


ken1713 (Vendor) Aug 25, 2004
Your PRI Trunk #836 is missing from pri lines, also you have trunk #840 programmed in the 70 pool which is the common channel. Reprogram these lines and you should be alright.

Thank ken1713
for this valuable post!

 

[taverny]

Hi MerlinMan,

I am sorry it took so long to reply , but I had trouble to log into the forum.
ok , so you are positive that will solve the problem ,
I already call and sent an e-mail to my vendor to solve this problem , but he doesn't seem to reply to my call.
I guess I will have to make the changes myself
How can I do to make those changes , and can I do it while everyone is on the phone, or should I do it after business hours?
Thanks to both of you.

 

[taverny]

Hi guys,

I am still having some trouble with the phone system , I haven't change anything as instructed , since I don't really know how to do it.I 've try to contact my vendor , but he doesn't seem to be inteerested in repairing our problem , can you please help me on fixing the problem or to recommend me to someone in the chicago area, I will appreciate.

David
Taverny1@hotmail.com

 

[HyTech]

the L-1 flag on the circuit needs to be changed from no to yes, for DMS 100.

 

[DrJ100]

Merlinman,

How do you convert the hardware and firmware versions to a 517_15 type of description?

Thanks in advance,

J

 

[merlinman]

DrJ100,

I have a secret source.

A Large reseller I know had one of their staff folks do a test.

Post the HW FW and I can (most of the time) tell you what the _15 is.