Prealerting > Incoming Alert > Idle > Prealerting > Incoming Alert

[makemetrend]

Hi guys! There's a weird behavior in our Receptionist phone. We are using J179 and IPO 11. Here's the scenario:

When there's an incoming call it always ring 2 times then drop and then it will ring again for 2 times. When I look at the SSA it shows. Prealerting > Incoming Alert > Idle > Prealerting > Incoming Alert as long as the receptionist answered. But it the caller side it's continuous ringing. We have analogue lines.

 

[makemetrend]

Thread up!

 

[derfloh]

No chance to figure it out without any trace.

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[makemetrend]

what trace do you want? in the sysmon or in SSA?

 

[budbyrd]

I would guess either bad port or CO call waiting signal. Check the line with a butt set or an analog phone. Listen for a click click. The call the provider if you hear it. Or if it a specific line move it to another port and see if it follows the line or the port.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[dwill02]

I had something similar a while back and it was a bad trunk port. I found it by digging into SSA and looking at the voltage on the analog trunk ports.

 

[makemetrend]

Hi all,

I already changed the trunk port for our pilot number but still no luck.

 

[makemetrend]

Thread up! the voltage of the analog trunk ports are good.