Post call transfer 1

[MaximusBrian]

Hey guys,

I am looking to see how I could have a call transferred after the called to person disconnects.

Scenario:

customer calls in, goes to a module (asks if you wish to participate in a survey press 1 if not 2) which is directed by a test condition.

when 1 is pressed, goes to a HG, then once the agent disconnects, it will transfer to a campaign. (campaign mgr running on w2k8r2)

this is the part im stuck at.

in AA, ive created a module which goes to a menu (opt 1-6) which directs them to the appropriate HG. Ive tried to pllay around with the disconnect but its not flowing as intended.

 

[MightyMrMatt]

Well, I can trigger the call back using a dummy extension that is set for VM callback, then add a short code in the Source Numbers to point to an Assisted Transfer that pulls the number from the DB. I have it halfway working so far. Now the trick is to find a way to drop an e-mail in the dummy extension VM mailbox. I'm going to try to use Voice Question.

 

[Gunnaro]

Funny this hasn't been picked up by Avaya and programmed properly as a feature... Riiight, like that's ever gonna happen

Kind regards

Gunnar
_______
B.U.B.F

 

[MightyMrMatt]

Yeah. Make it easier to just be able to send the call back to VM Pro on disconnect.