Ported number

[Trevor Stuart]

We have an option 11c.
Currently our PRI's lines are all 780-486-9xxx
A new line was just ported into our PRI 780-489-xxxx

It was just a signle number ported in. When we call this number it rings through to the switchboard.
How do I force this number to a VM box?
Do I first tie it to a TN as another line?

 

[monkey101]

Just create a dummy acd que forwarding to VM.

 

[Trevor Stuart]

I actually managed to get part of the way myself. However I think ACD queue is what I need to finish this.
First
Created new CLID entry
used HLCL of 4869

Then created IDC
397 routed to 268

I think I need to remove the IDC and instead use an ACD queue so it goes straight to VM, rather than ringing the line at that desk.

 

[monkey101]

if the telco is sending you 397 then just create that as an acd

 

[Trevor Stuart]

That worked.
Took out the IDC. Created an ACD to the call-pilot CDN. created a CallPilot Service Directory Number to handle the VM part...

Works perfectly!

Thanks!