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Trevor Stuart

IS-IT--Management
Oct 23, 2017
39
CA
We have an option 11c.
Currently our PRI's lines are all 780-486-9xxx
A new line was just ported into our PRI 780-489-xxxx

It was just a signle number ported in. When we call this number it rings through to the switchboard.
How do I force this number to a VM box?
Do I first tie it to a TN as another line?

 
I actually managed to get part of the way myself. However I think ACD queue is what I need to finish this.
First
Created new CLID entry
used HLCL of 4869

Then created IDC
397 routed to 268

I think I need to remove the IDC and instead use an ACD queue so it goes straight to VM, rather than ringing the line at that desk.
 
That worked.
Took out the IDC. Created an ACD to the call-pilot CDN. created a CallPilot Service Directory Number to handle the VM part...

Works perfectly!

Thanks!
 
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