Popping Act

[stekez]

Anyone got any experience of this.

We Have Ip406 ver 3.2, Phone Manager Pro and Licences. Is it as simple as using phone manager pro to pop Act then pointing to the Act database if so which file in Act should it point to.

Thanks for any help..

 

[stekez]

Its Version 8 of Act..

 

[intrigrant]

No luck, only version 6 is supported.
From 7 and up Act! has changed the database from .mdb to SQL. Since then it doesn't work and Avaya don't intend to make any efford on this.

 

[stekez]

Thanks for the reply youve saved me a lot of wasted time trying to get it to work.

 

[ipogolf66]

Avaya's documentation says the ACT!6.0 and 7.0 have been tested, but I can't get it (7.0) to pop either.

 

[intrigrant]

That's because the database has changed in ACT!7 from mdb to sql.
Altough documentation says ACT!7 is supported it doesn't work and Avaya will adjust docs in time.

 

[stekez]

We have found a good ACT addon at

http://www.crmaddon.com

that allows ACT 8 to pop with IP Office and other systems. we've tested it and it works.

 

[slyship]

Reviving an old Thread from AUGUST. Screen POP with ACT. Hey Stekez, Can you tell me what program was used from crmaddon.com? I need this application.

Anyone else use this or have another solution to enable ACT! screen POP on V7 or V8?

Thanks

 

[stekez]

It was IT tapi.net you can download a demo and if it is suitable just license it.

 

[slyship]

Can you still use Phone Manager with this program or does this replace it? Tks

 

[stekez]

Yes you can still use phone manager.