Polycom Soundstation2 on analog port, can't make second call after flash 1

[guinnessbsc]

Hello,

I am installing a few Soundpoint2 phones at a customer location with an IPO running 9.1.7 software. The polycoms cannot make a second outside call after pressing the conference button. I get a slow, stuttered dial tone after pressing conference, and can call internally, but when I press "8" for outside access I get a busy tone.

 

[RodneyMcSnow]

Make sure you have more than one call appearance on the buttons.

 

[guinnessbsc]

In manager under User/button programming, there are 3 call appearances for each analog station. I don't think that's the issue.

 

[DKThomas]

Allow trunk to trunk? Would that cause this problem if that is not allowed?

 

[guinnessbsc]

I'm really not sure, I fixed the problem by changing the user rights assignment. I had it set to a custom one set up for users.

 

[intrigrant]

I thought that pressig the call button when on a call is the transfer/flash key.

This is what I tell customers to do:
1 : Call party 1
2 : When connected press the call button to get dial tone again
3 : Dial the next party
4 : When connected press the call button to get dial tone again
5 : Dial *47 to conference all calls
6 : repeat from step 4 to add more parties

If you get no dial tone then check the value of the flash timers in the phone and in the IP Office

 

[DKThomas]

Interesting... I'll have to dig into user rights some more. We are not using the IPO to anywhere near its full potential. I have a lot to learn!