Polycom disconnecting calls - Correct procedure?

[GregL123]

Hi there,

This may sound stupid but, can't get it to work.

I was at a location doing a MAC and the contact asked me to have a look at this conferencing problem. She had lost the user guide and can't get a conference to work. Apparently it had been working recently and don't suspect any programming/configuration changes have occured.

Anyway.. it is a polycom soundstation (not soundstation 2) that I am trying to make a conference call and can't. After I make the initial call, I hit the "flash" button, (like I said, they don't have the user guide so not sure it is correct procedure but don't imagine that it isn't. No other buttons on it other that the dial pad and mute) it disconnects the call and can't make the 2nd call.

Don't know what the heck is going on.

Tried looking up the cls's and changing a couple of things but no help.

When looking up the dn it it is a 2008, has a conf key on it (key 3) etc.

The phone plugs into the polycom then from the polycom to the jack in the wall. I tried resetting, uplugging.

I should mention that you can conference from the phone but not from the polycom.

I have included a print out of the tn if needed.

REQ: prt
TYPE: dnb
CUST 0
DN 4802
DATE
PAGE
DES

DN 4802
CPND
NAME MEETING ROOM 2
XPLN 14
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 011 0 00 01 KEY 00 H MARP DES 2008 3 SEP 2009
(2008)


NACT
REQ: prt
TYPE: tnb
TN 11 1
DATE
PAGE
DES

DES 2008
TN 011 0 00 01
TYPE 2008
CDEN 8D
CUST 0
FDN 7700
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 24
XLST
CLS UNR FBD WTA LPR MTD FND HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHA IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN

CPND_LANG ROM
RCO 0
BFTN 007 0 00 04
HUNT 7700
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4802 7 MARP
CPND
NAME MEETING ROOM 2
XPLN 14
DISPLAY_FMT FIRST,LAST
01 SCR 2802 7 MARP
CPND
NAME MEETING ROOM 2
XPLN 14
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 4 4836
05 ADL 16
06
07
DATE 3 SEP 2009

Any suggestions?

Thank you

Greg.

 

[johnpoole]

without a program change, the poly may just have failed.. i would try a 2008 at the same loc

john poole
bellsouth business
columbia,sc

 

[allenmac]

Is the polycom plugged into an analog adapter in the back of the 2008?

If so, you can check the programming for TN 11 17 to see if there is anything out of the ordinary.

 

[GregL123]

Thanks John. The 2008 (sitting beside and connected to the Polycom) works when conferencing. Just can't do it through the Polycom itself.

Greg.

 

[GregL123]

Thanks Allenmac.

No there is is just a regular 2008 plugged into this polycom unit (box we'll say), then from the box, goes to the wall jack. With of course the power portion of the unit that plugs into the wall.

Greg.

 

[allenmac]

Thanks,

I'm not familiar with this configuration.