Polycom Dialplan & Avaya IPO 500

[highmeh]

Hi all,

We recently purchased a Polycom Soundstation 5100 for our conference room. I set up the SIP extension and user and the phone seems to work for inbound/outbound, however today we experienced a problem calling long distance and calling 1-877. I believe it may have something to do with the polycom's digitmap, but I really don't understand the syntax and the help documentation doesn't seem to be much of a help at all. Here's what the phone is set to right now:

[2-9]11|0T|011xxx.T|
[0-1][2-9]xxxxxxxxx|
[2-9]xxxxxxxxx|
[2-9]xxxT

Best I can tell, the second one in the list allows you to dial 1, and then 10 digits assuming the first digit is a 2-9. However, that should let the 1-877 and 1-939 area codes through. Instead, there is a brief pause followed by a fast-busy. Any thoughts? For what its worth, if I dial my cell number (9, 1-XXX-XXX-XXXX) it rings through, and dialing the direct extension of the polycom causes it to ring. Thanks!

 

[highmeh]

The topic should read "Digitmap" not "dialplan," my apologies!

 

[dango510]

What is your extension length (e.g 3 or 4 digits?)

 

[intrigrant]

The formal syntax of the dial plan is described by the following notation:
Digit ::= "0" | "1" | "2" | "3" | "4" | "5" | "6" | "7" | "8" | "9"
Timer ::= "T" | "t"
Letter ::= Digit | Timer | "#" | "*" | "A" | "a" | "B" | "b" | "C" | "c"| "D" | "d"
Range ::= "X" | "x" -- matches any digit
| "[" Letters "]" -- matches any of the specified letters
Letters::= Subrange | Subrange Letters
Subrange::= Letter -- matches the specified letter
| Digit "-" Digit -- matches any digit between first and last
Position::= Letter | Range
StringElement::= Position -- matches any occurrence of the position
| Position "." -- matches an arbitrary number of occurrences
including 0
String ::= StringElement | StringElement String
StringList::= String | String "|" StringList
DialPlan::= String | "(" StringList ")"

Create a map like this 9x.T|[1-8]xx you dial a 9 for external access and then any number is allowed on the Polycom but maybe not in IPO.. internal numbers are three digits between 100 and 899.

A simple mind delivers great solutions

 

[intrigrant]

Here it is documented:

http://www6.nohold.net/Cisco2/ukp.aspx?pid=80&login=1&app=search&vw=1&articleid=5179

A simple mind delivers great solutions

 

[Westi]

dial first and then hit call, always best for SIP phones because then they send all digits in a block and you should be fine even with the default setup of the Polycom dialplan.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

There are 10 types of people in the world: Those who understand binary, and those who don't

 

[highmeh]

Here's what I ended up with, seems to work just fine:

9,1[2-9]xxxxxxxxx|
9,[2-9]xxxxxxxxxT|
9,[2-9]xxxxxxT|
6xxx

Extensions are 4-digits beginning with 6, outbound calls require a 9

Thanks for all the responses!