odiefoxydog
Technical User
Hi,
I have an old MX controller still running v8 software in a hotel (always the last to upgrade) that is having issues with their PMS link on IP connectivity. It's been working fine for years and the PMS company haven't changed anything.
The system responds to the PMS ENQ constantly with a NAK and in the hotel logs it shows RQINZ not honoured.
In the 3300 logs there is the following:
Log Type: Software
Log Number: 3003
Severity: Warning
Date: 2013/Aug/20
Time: 14:30:44
Source: Call Control - Software
Description: OS (Message) warning: Receiver's mailbox is full. Redun code: $02 $00 $00 TX/RX msid: $00 $01 $00 $00 $00 $00 $01 $00 $00 $00 TX/RX pid: ($0002,$0608) pmsmgr ($0008,$060A) pmsout appl/func: $00 $A3 active pid: ($0002,$0608) pmsmgr
Module: Main
File Name and Line Number: log_outputs_util_en.c;1595
A system reboot works for a few hours but then it fails again. A PMS stat on the 3300 shows the link operational and I know a NAK usually means the system is busy.
We've tried the old 2k PCB kill commands on a telnet session but still no joy.
I've also tried stopping and starting the vm services from the shell command and checked the /vmail partition which still seems to have plenty of room.
Any ideas? Is it the hard drive starting to fail or maybe the processor? I can't think of anything else to try.
Thanks in advance
Jules
I have an old MX controller still running v8 software in a hotel (always the last to upgrade) that is having issues with their PMS link on IP connectivity. It's been working fine for years and the PMS company haven't changed anything.
The system responds to the PMS ENQ constantly with a NAK and in the hotel logs it shows RQINZ not honoured.
In the 3300 logs there is the following:
Log Type: Software
Log Number: 3003
Severity: Warning
Date: 2013/Aug/20
Time: 14:30:44
Source: Call Control - Software
Description: OS (Message) warning: Receiver's mailbox is full. Redun code: $02 $00 $00 TX/RX msid: $00 $01 $00 $00 $00 $00 $01 $00 $00 $00 TX/RX pid: ($0002,$0608) pmsmgr ($0008,$060A) pmsout appl/func: $00 $A3 active pid: ($0002,$0608) pmsmgr
Module: Main
File Name and Line Number: log_outputs_util_en.c;1595
A system reboot works for a few hours but then it fails again. A PMS stat on the 3300 shows the link operational and I know a NAK usually means the system is busy.
We've tried the old 2k PCB kill commands on a telnet session but still no joy.
I've also tried stopping and starting the vm services from the shell command and checked the /vmail partition which still seems to have plenty of room.
Any ideas? Is it the hard drive starting to fail or maybe the processor? I can't think of anything else to try.
Thanks in advance
Jules