Pickup Group name display

[Mitelmike2010]

I am trying to get the phone to display who is being called within the pickup group. I am sure i have seen this before. This is useful when users are hotdesking and not sitting close together so users can see who is being called.
Phones are typically 5320. Any suggestions?

 

[jrgood0852]

All I can think of is name it in the telephone directory and see if this works. Any one else?

Always look out for the next guy because it may be you!

 

[Mitelmike2010]

Thanks jrgood, all users are in the directory.

Regards

Mike

 

[LoopyLou]

You are looking for a visual indication of who is calling a member of the pickup group? Not sure that is possible and you didn't specify the platform.

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[Supernova99]

Pickup groups are normally used in areas where other users can hear each others phones ringing and then choose to pickup the call as they are part of a group that can handle the call.

If you have users in other areas and want to 'pickup' calls then i would suggest a multicall or a multiline key on the sets as this will then display the name/number of the calling party on a separate key. Then the user can choose to answer the key depending on the name/number being displayed.

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