Phones Won't Foward to Voice Mail

[ITTech0315]

Hi all,

I am very new to the PBX system and am having to learn it for the migration I am working on. I currently have run into an issue where, when you call someone, the phone keeps ringing and won't go to voicemail. I've tried the voice mail extension directly, and it works just fine. It's just that the call doesn't forward to voicemail if the user doesn't answer. I checked the FDN and the HUNT settings on the extensions and all are correct. I also tried courtesy stopping and starting the channels under Channel Monitor in call pilot, but I still run into the same issue. Here's the config of a TN configured on my PBX. Any ideas on what else to try? Also, 2551 is the voicemail extension.

Any help or guidance would be greatly appreciated!

DES STATION
TN 020 0 11 11
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 2551
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 50
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDD CFXD ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN

CPND_LANG ROM
RCO 0
EFD 2551
HUNT 2551
EHT 2551
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2737 0
CPND
NAME User1
XPLN 14
DISPLAY_FMT FIRST,LAST
01 SCR 2068 0 MARP
CPND
NAME User2
XPLN 9
DISPLAY_FMT FIRST,LAST
02
03 ADL 16 9
04 ADL 16 943
05 ADL 16 9
06
07
08 TRN
09 AO6
10 CFW 4 2737
11 RGA
12 PRK
13 ADL 16 #
14 SSU 0000
15
DATE 17 NOV 2015

 

[ramsay]

You need to change the CLS settings FBD to FBA and add CLS FNA

Ramsay

 

[ITTech0315]

Thanks! I changed the CLS settings but it's still appears to be doing the same thing. I've been using the following DN to test on and made the changes on it. Anything else you can think of that I can give a try?

DES BSET
TN 020 0 14 09
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 2551
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 81
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBA WTA LPR PUA MTD FNA HTD ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN

CPND_LANG ENG
RCO 1
HUNT 2551
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2692 0 MARP
CPND
NAME FINANCE
XPLN 15
DISPLAY_FMT FIRST,LAST
01 SCR 2693 0 MARP
CPND
NAME CONF
XPLN 20
DISPLAY_FMT FIRST,LAST
02 ADL 16 2389
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07
08 TRN
09 AO6
10 CFW 4
11 RGA
12
13 PRK
14 SSU 0000
15
DATE 21 SEP 2023

 

[Firebird Scrambler]

Try changing CLS prompts to CFTA SFA HTA
You might also try CLS HBTA
Then under ITEM, add EFD 2551 and EHT 2551

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[ITTech0315]

Thank you! I gave that a try and it still appears to be doing the same thing. I also could have not made the changes correctly (below is the TN after the change). I did try CLS HBTA but when putting in "HBTA" the PBX wouldn't accept it. Maybe I need to put it somewhere else?

Not sure if this would help or not but, whenever I call, and its supposed to forward to voice mail, that ring is twice as long as the others. Then it just keeps ringing. Very strange...

Thank you, guys, very much for your help on this!







DES BSET
TN 020 0 14 09
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 2551
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 81
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN

CPND_LANG ENG
RCO 1
EFD 2551
HUNT 2551
EHT 2551
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2692 0 MARP
CPND
NAME FINANCE
XPLN 15
DISPLAY_FMT FIRST,LAST
01 SCR 2693 0 MARP
CPND
NAME CONF
XPLN 20
DISPLAY_FMT FIRST,LAST
02 ADL 16 2389
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07
08 TRN
09 AO6
10 CFW 4
11 RGA
12
13 PRK
14 SSU 0000
15

 

[Firebird Scrambler]

It looks as if your system hasn't got all the features that I usually see if CLS HBTA isn't there as I couldn't find CLS HBTA.

Please try CLS FNA

Also if your voicemail is external to use CLS CFXA.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[ITTech0315]

Okay, I just gave that a shot but it seems to be doing the same thing. I want to make sure I am making the changes correctly (it possible I am putting the commands in wrong). Below is the change I made under ld 20. Let me know if this is correct or if something is wrong.

REQ: chg
TYPE: 2616
TN 020 0 14 09
ECHG no
DES 2616
DES
AOM
FDN 2551
TGAR
LDN
NCOS
RNPG
SSU
SCPW
SGRP
CLS cfxa fna
RCO
EFD 2551
HUNT 2551
EHT 2551
LHK
LNRS
SCI
PLEV
AST
IAPG
MLWU_LANG
DNDR
KEY

 

[Firebird Scrambler]

The change looks correct. I tend to use "YES" against ECHG. You don't need to step through all the prompts.

Can you post the printout again please with all those changes added in?.

Is your Voicemail part of the phone system?. Would it be a large system with cubes, or does it fit in a card slot such as Call Pilot etc?.

Does any of your other phones divert to voicemail on no answer OK?. If so, can you post the TN details please?

If none of the phones divert to voicemail, then it might be a system wide parameter that's usually in LD 15.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[ITTech0315]

Yea, I can do that. Below is the printout of the TN after those changes, I listed before.

I believe the voicemail sits on the card slot. We use Call Pilot for a voice mail system.

No phones appear the be forwarding to voice mail, so I think you are correct. It seems to be a system wide issue.

DES 2616
TN 020 0 14 09
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 2551
TGAR 2
LDN NO
NCOS 7
SGRP 0
RNPG 7
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBA WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMA LLCN MCTD CLBD AUTU
GPUD DPUA DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
EFD 2551
HUNT 2551
EHT 2551
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2692 0 MARP
CPND
NAME FINANCE
XPLN 15
DISPLAY_FMT FIRST,LAST
01 SCR 2693 0 MARP
CPND
NAME CONF
XPLN 20
DISPLAY_FMT FIRST,LAST
02 SCR 2693 0
CPND
NAME CONF
XPLN 20
DISPLAY_FMT FIRST,LAST
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07
08 TRN
09 AO6
10 CFW 4
11 RGA
12
13 PRK
14 SSU 0000
15
DATE 25 SEP 2023

 

[Firebird Scrambler]

Can you kindly send me the CDB details from LD 21.

I think the issue is one or more of the settings in RDR.

I think there are 3 settings that are usually set to FDN

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[ITTech0315]

Absolutely! Please excuse my ignorance when it comes to this stuff. I believe this is what you are looking for?

>ld 21
PT1000

REQ: prt
TYPE: cdb
CUST 0

TYPE CDB
CUST 00
AML_DATA
OPT DNI
VSID
GP02
GP03 04
GP04
GP05
GP06
GP07
GP08
GP09
GP10
GP11
GP12
GP13
GP14
GP15
ANI_DATA
ANAT
ANLD
M911_PANI NO
ATT_DATA
OPT AHD BIND BIXA BLA
DNI IC1 XTG IDP XLF XBL
FKA MWUD LOD
REA SYA ATDA
ATDN 0
NCOS 7
CWUP YES
CWCL 3 20
CWTM 4 10
CWBZ YES YES
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 15
AODN 2001
SPVC 00
SBLF NO
RTSA RSAD
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 LD0 NCO NDID NTIE NFEX NWAT
ICI 01 LD1
ICI 02 R000
ICI 03 R002
ICI 04 DL0
ICI 05 RLL
ICI 06 IAT
ICI 07
ICI 08 LD2
ICI 09 LD3
RICI
AWU_DATA
AWU YES
ATRC NO


PAGE 002

RANF
RAN1 000
RAN2 000
LA11 000
LA12 000
LA21 000
LA22 000
LA31 000
LA32 000
LA41 000
LA42 000
LA51 000
LA52 000
R2BN 00 00
R2ED 00 00
NRWU 5
TAWU 3
WUD NO
STE NO
CAS_DATA
CAS NO
CCS_DATA
CCRS SRE
ECC1 SRE
ECC2 SRE
CNCS 1
PELK YES
CDR_DATA
CDR YES
IMPH NO
OMPH NO
AXID YES
TRCR YES
CDPR NO
ECDR NO
BDI NO
PORT 6 15
BCAP NO
CHLN 0
FCAF NO
FCR_DATA
NFCR YES
MAXT 2
OCB1 255
OCB2 255
OCB3 255
IDCA YES
DCMX 2
FFC_DATA
CCRS SRE
SCPL 3
SBUP YES
FFCS YES
STRL 1
STRG #
ADLD 0
FTR_DATA
**DAPC**PREFIX TABLE NO: 00 **
UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP**
UNKN*
E164* 00 0
PRIV*
E163* 00 0
TELX*
X121*
NATL*

OPT AHD BIND BIXA BLA CFF CFRD
COP CPA CTA DBA DNI DSX
HTU HVA XBL IC1 IDP XLF
IHA XTG FKA LOD LRA MCI
MWUD PVCD REA RND


PAGE 003

RTR RTD ROX SBD SYA
TTAD VOBD CWRD HLPD HRLD
CXOD
DGRP 30
IRNG YES
PKND 4
DNDL NO
SPRE 1
LINK NO
PREO 0
BPSS NO
SRCD 9099
EEST NO
EESD NO
TTBL 0
MUS YES
MUSR 11
ALDN
RECD NO
PORT 0
STCB NO
NSCP NO
MCDC NO
NAUT NO
IDEF YES
MTAR NO
LEND NO
MSCD NO
CPCI NO
CONF_DSP
CNFFIELD NO
CNF_NAME CONF
INTFIELD NO
INT_NAME I
EXTFIELD NO
EXT_NAME E
BSFE NO
ASPCT 010
FXS NO
DFLT_LANG ENG
STS_MSG
MSG01 Please leave message
MSG02 Back to work
MSG03 In a meeting
MSG04 On a conference call
MSG05 At lunch
MSG06 Busy call
MSG07 Out of the office today
MSG08 On a business trip
MSG09 Project deadline today
MSG10 Will reply after
VO_ALO NO
PCA OFF
TPDN
IMS_DATA
IMS YES
IMA YES
APL NONE
UST YES
APL NONE
UMG NO
APL NONE


PAGE 004

INT_DATA
ACCD OVF OVF OVF OVF
CTVN OVF OVF BSY BSY
MBNR OVF OVF OVF BSY
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF OVF
NITR OVF OVF OVF OVF
NRES OVF OVF OVF OVF
NBLK OVF OVF OVF OVF
RCLE OVF OVF OVF OVF
CONG OVF
LLT OVF
DNDT BSY
LDN_DATA
OPT XLDN
DLDN NO
LDN0 8999
LDN1
LDN2
LDN3
LDN4
LDN5
ICI 00 LD0 NCO NDID NTIE NFEX NWAT
ICI 01 LD1
ICI 02 R000
ICI 03 R002
ICI 04 DL0
ICI 05 RLL
ICI 06 IAT
ICI 07
ICI 08 LD2
ICI 09 LD3
MON_DATA
USBM NO
MPO_DATA
FMOP
RGNA STD STD
AOCS DIS DIS
RCY1 06
RCY2 04
RALL NO
CDTO 14
IFLS NO
MHLD NO
PCDS
CNFD 1
TGLD 2
DISD 3
CCDO NO
AFCO NO
ACNS NO
NET_DATA
OPT RTD
AC1 INTL NPA SPN NXX LOC
AC2
FNP YES
ISDN YES
VPNI 0
PNI 0
PINX_DN
MBG 0


PAGE 005

BSGC 65535
PFX1
PFX2
HLOC
LSC
RCNT 5
PSTN NO
TNDM 15
PCMC 15
SATD 1
OCLI NO
DITI NO
TRNX YES
EXTT YES
FTOP FRES
VNR NO
NIT 8
NAS_ATCL NO
NAS_ACTV NO
FOPT 0
CNTC
NATC
INTC
NIT_DATA
NIT1 4000
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO
OAS_DATA
ODN0
ODN1
ODN2
ODN3
ODN4
ODN5
ODN6
ODN7
ODN8
ODN9
ASTM 30
HDOPT 0
HDTM 30
RDR_DATA
OPT CFF CFRD PVCD CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 5
CFN2 6
DFN0 4
DFN1 5
DFN2 6
DNDH NO
MDID YES


PAGE 006

NDID YES
MWFB YES
TRCL 0
CRT0 17 30 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3
ROA_DATA
OPT ROX
RICI
TIM_DATA
FLSH 45
PHDT 60
DIND 30
DIDT 14
LDTT 6
BOTO 14
DBRC 30
RTIM 30 30 30
ATIM 0
AQTT 15
ADLD 0
NFNA 0
HWTT 0
NIT 8
FOPT 0
TST_DATA

 

[Firebird Scrambler]

Thanks for letting us see the CDB. The 3 main RDR forwarding settings to FDN are correct.

I don't currently have a system to compare the data, but I recall that it's a setting in OPT that needs changing.

I will try and obtain a CDB from one of my old customers.

Try

http://www.ghtrout.net

and download the pdf documentation files as they provide a good reference.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[Firebird Scrambler]

I've just found via a search on this forum.

LD 21
TYPE RDR_DATA
CUST 00
OPT CFO CFRD PVCD CWRA MCI FNAD FDN FNAT FDN

Try using CFO FDN and possibly CFRA

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[ITTech0315]

I will give that a try! Thank you! What would I need to put into the "REQ:" field in order to change? I tried "chg" but it doesn't appear to want to take that.

 

[Firebird Scrambler]

To make any changes to data found in LD 21, then you need to do it from LD 15.

Yes, at REQ, use CHG

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[ITTech0315]

Great! Thank you! So, I gave this a try and it seems to be doing the same thing. It could be that maybe I am not putting the command in correctly? Below is a copy of the terminal on what I put in. Please excuse my ignorance when it comes to this stuff and thank you for helping!

REQ: chg
TYPE: rdr_data
CUST 0
OPT cfo cfrd pvcd cwra mci
FNAD fdn
FNAT fdn
FNAL
ERR225 0 6

CFTA
CCFWDN
CFN0
CFN1
CFN2
DFN0
DFN1
DFN2
DNDH
MDID
NDID
MWFB
TRCL
CRTOD
CRDAY
CRHOL


I also tried putting CFRA in the field, but it still kept ringing.

 

[Firebird Scrambler]

I'm sure that you have been programming it correctly.

Please try and posting..

LD 21
REQ: PRT
TYPE: RDR
CUST 0

There are most likely other prompts that need amending.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[ITTech0315]

Sure, here is the print out of the rdr setting under LD 21

>ld 21
PT1000

REQ: prt
TYPE: rdr
TYPE RDR_DATA
CUST 0

TYPE RDR_DATA
CUST 00
OPT CFO CFRA PVCD CWRA
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 4
CFN2 4
DFN0 4
DFN1 5
DFN2 6
DNDH NO
MDID YES
NDID YES
MWFB YES
TRCL 0
CRT0 17 30 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

 

[Firebird Scrambler]

I'm not sure if the prompt CFTA should be "YES"

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[Firebird Scrambler]

Did the call forward changes in LD 21 work ?

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin