Phones showing "Disconnected" 1

[dejanacy]

I have a very peculiar problem with a 403 release 3.2.57. For some time now, 2 phones while speaking with outside numbers sometimes disconnect and show disconnected on the screen. I have replaced all the cabling between the phones and the system, I replaced the phones themselves, I upgraded the system from release 3.2.54 to 3.2.57, I used different wall sockets and even used different ports on the system. Nothing works and only these 2 telephones have the problem and it doesn't happen all the time. Unfortunately the client is very busy, so it's almost impossible to use Sysmonitor. The trunks are used by all. I am thinking to replace their system with a spare we have and see what happens, but before I do that I want to know if there is anything else I could check.

Thanks

 

[tlpeter]

why is it impossible to use monitor ?
there is a problem that need to be fixed

is it possible that if all trunks are in use that a call with a higer priority will disconnect the current call ?
or is VMPro used ?

ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[dejanacy]

Monitor is difficult to use, because as the problem happens rarely you will have to go through hundreds of pages to find something, and honestly I find it difficult to "decipher" the data in monitor. If you could tell me what I should configure monitor to "monitor" I would be thankful. Yes
there is VMPro but in a very simple configuration. A message is played and then there is a menu with 4 choices each going to a different huntgroup. To tell you the truth I never managed to recreate or witness the problem, but I don't think that it has anything to do with higher priority calls as all calls are treated as equal and the problem happens even if only one of the problematic ext. is speaking.

 

[tlpeter]

you could try to delete those two users and recreate them


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[dejanacy]

The users or the extensions?

 

[tlpeter]

the users
sometimes it works

ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[colpot]

I had a similar problem and found deleting and recreating the user cured the problem. On System Monitor, I find that if you show the customer how to roll over the log you dont have to troll through so many pages. You can search by the extension numbers.

Colpot
(Remember - If it aint broke - fix it till it is.)

 

[B657]

What type of handset is it?

 

[ProviderReborn]

In my opinion the customer has a fault. Whilst you need to fix it they do really need to assist you in getting the information.
Agreed you will have loads and loads of pages which would have saved. But surely the customer can flag that the phone has just connected by dialling a pre determined number on the phone. For example 66666666 or something to denote an issue has happened.

All that then needs to happen is customer rings you with date and extimated time and the extension it happened to and you get searching.

If the reports mean nothing to you post them up on here.

Cheers
Lee

 

[jamie77]

Whenever this has happened to me, it is the trunks that are disconnecting not the system.

We had this quite alot with one customer and they had the worst ISDN30 ever!!!!!! Gone back to BT now and it is all fine.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[dejanacy]

OK Thanks for all the advice. As soon as I have something new (probably not before Friday I will post it here.

 

[dejanacy]

Ok sorry for the delay, but I wanted to be sure that the problem was fixed and it seems that it is. I followed the advice to delete and recreate the 2 users with the problem and it seems to be working for almost a week now. Thanks