phone rings once displays outside call to outside call

[seedale]

Need help. I have a ext that the phone rings once and the display reads "outside call to outside call". The call doesn't register on CDR or on a list trace. This is occuring several times a day on this ext. Any suggetions?

 

[SF0751]

LIST USA EXT 1234"
See where this extension is used within the PBX. Could be part of a coverage path or a vector.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[seedale]

checked the list usage ext xxxx
checked coverage path is okay, no vectors.

 

[SF0751]

Do you have any bridged appearences on that station? Perhaps it is the bridged apperence that is ringing.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[busster]

The list usage should have shown any bridged appearance.

If you status the station, is it possible that it is forwarded?

 

[SF0751]

list usage" only shows where that station extension is used at. It would not show if that station has a bridged-appearence of another extension.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[mikeydidit]

sta sta xxxx" to see if it is forwarded or if SAC is activated.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[seedale]

no bridged appr, phone is not forwarded and no SAC is not active. Can anyone think of anything else I can try?

 

[AvayaTier3]

what hardware platform? what software version.
I can probably help you, if you can contact me.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com