Phone ring even if on the phone 1

[Balfurusse]

Hi all, id like to know if its possible for our receptionist that when she's on the phone if she can still hear other line coming in on her station? So she will put the call on guard respond to the other call, and retake the gard call!!!

I dont know what you need for info??? We have a Flash 2.0 system, phone M7310, and the receptionist have a M7324 with the extention.

thanks a lot

 

[norstarboy125]

if your lines are set to ring and dnd on busy is set to no then the lines should be ringing as there coming in by all means.

 

[ironhorse17]

It will be a low ring since it knows someone is by the phone.

 

[Balfurusse]

There is no ring at all, the incoming call is patch through the voice mail directly.

Can we bypass this and makle the phone ring normaly(if no answer after 3 ring it goes in the voice mail)
thanks

 

[ironhorse17]

I put a ringing device, buzzer, bell by the desk off of an ata or off of the ring relay of the system.

 

[HughRunyan]

log in set and terminals ext # capability Set DND busy to no this will let the phone ring also check FWR on busy to make shore that the phone is not set to send call to VMail on busy and check the # of ring before call do go to VMail you may wont to extend the # of rings FWR no answer

 

[Balfurusse]

I think i got it to work with HughRunyan suggestion...

Thanks a lot! It was to easy!!