Phone Manager Pro. ACT Screen pops

[Brownstar]

Customer is using "ACT 2005 Premium for workgroups".On a IP Office 403 release 3.0 with all XP Pro operating systems. I have installed phone manager Pro Release 3.0.12.

I have added my cell phone as a record but when ever I call with ACT open on the desk top I get "Class not registered." in a phone manager pro window. Can anyone please help???????

 

[hohumIPO]

are you able to dial from ACT\Outlook? TAPI perhaps

 

[intrigrant]

Class not registered"

This means that a control has not been registered within the Windows Operating System.
The control can be a .dll, .ocx, .exe or something like it.

Usually a problem within the Microsoft DotNet environment.
Reinstall .Net with updates and try again.

 

[Brownstar]

Yes I can dial from ACT. I will try removing and reinstalling .NET I have not tryed thAt yet. Thanks for the reply.

 

[Brownstar]

Where can I get a up to date copy of dotnet?

 

[Brownstar]

I don't want to remove ".net" till I know I'm putting a newer copy back on.I know it comes on the voicemail pro CD but how new is it.Please help!

 

[intrigrant]

You can find updates for the .Net environment on the support site of Microsoft.
If you select Windows Update it will find the .net update automaticly if needed.

 

[Brownstar]

Nice thank you!

 

[Brownstar]

It seems that ACT release 7 is not supported by avaya How ever thier are registry setting that can be change to make it work. I will post them after I recieve them.