Hello all,
It so happened that I was put in charge of the office phone system (they are using Norstar Modular M8X24-DS). The problem is that I never worked with phone systems before. The system was installed long before I came in and nobody knows by whom. Naturally, no manuals and/or setup instructions are available. I found a useful link on the net ( and was able to do some minor modifications (adding mailboxes, resetting passwords, changing names etc.). I have two questions:
- First, can you tell me where do I get the information about the system (like familiarize myself with the terminology to start with. What is a "line pool" for God's sake
before they want me to make more serious changes if need be (like adding phone lines and so on).
- Second, they want to know what phone number is associated with each line. To do that, one of the guys was picking up the lines (it was Line 7, for example) and dialed 958. The system was giving him the number for this line. The guy then "parked" the line (whatever that means) by pressing "Feature-74". Then he picked up another line (it was line 14) and repeated the process. He was able to identify lines 6-15, 19 and 20, but then it said "Park full". Is there a way to get the rest of them?
Sorry for the long posting. Any help will be greatly appreciated.
It so happened that I was put in charge of the office phone system (they are using Norstar Modular M8X24-DS). The problem is that I never worked with phone systems before. The system was installed long before I came in and nobody knows by whom. Naturally, no manuals and/or setup instructions are available. I found a useful link on the net ( and was able to do some minor modifications (adding mailboxes, resetting passwords, changing names etc.). I have two questions:
- First, can you tell me where do I get the information about the system (like familiarize myself with the terminology to start with. What is a "line pool" for God's sake
before they want me to make more serious changes if need be (like adding phone lines and so on).- Second, they want to know what phone number is associated with each line. To do that, one of the guys was picking up the lines (it was Line 7, for example) and dialed 958. The system was giving him the number for this line. The guy then "parked" the line (whatever that means) by pressing "Feature-74". Then he picked up another line (it was line 14) and repeated the process. He was able to identify lines 6-15, 19 and 20, but then it said "Park full". Is there a way to get the rest of them?
Sorry for the long posting. Any help will be greatly appreciated.
