I have a phone that is being forwarded to an auto attendant as soon as someone calls it. I would like it to just ring continually. I have left the forward no answer blank. I have changed the forwarding delay to 10 still nothing works. I have also physically checked the phone to make sure it's not forwarded there. Any ideas?
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Phone forwarding
- Thread starter synergy08
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- #3
Are you running a night service feature on the system?
If you are then you can check to see if that Line is still assigned in the Ring Groups under the Line Settings tab. If it is set to RG001 then change the RG on that line to another RG (ie. 010) and then test it again.
If you are then you can check to see if that Line is still assigned in the Ring Groups under the Line Settings tab. If it is set to RG001 then change the RG on that line to another RG (ie. 010) and then test it again.
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curlycord
Programmer
Try and change the line to private then back to public and program line where needed.
What is the line # in programming?
=----(((((((((()----=
curlycord
What is the line # in programming?
=----(((((((((()----=
curlycord
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- #7
No luck on changing private to public. It is line 241. Does anyone have instructions on how to out and recreate an extension on a BCM? I work on the CS 1000. This is a remote system that I workon very seldom and most of that is name change and vmail stuff. Thanks for the help.
Does the same thing happen when you make an internal call to the extn.
If so then it will be an extn problem.
If its only when the DDI (target line) is rung then its a line issue.
Check the Prime extn for this line 241 and see if its set to the V mail DN. remove it
V mail DN can be checked by pressing feature 985 ( eg 334)on any phone.
Check the Target line ( assigned extns) as the line can be assigned to more than one extn.
It could be ringing another phone as well which is forwarded to voicemail without a mailbox.
Just some things to check out.
If so then it will be an extn problem.
If its only when the DDI (target line) is rung then its a line issue.
Check the Prime extn for this line 241 and see if its set to the V mail DN. remove it
V mail DN can be checked by pressing feature 985 ( eg 334)on any phone.
Check the Target line ( assigned extns) as the line can be assigned to more than one extn.
It could be ringing another phone as well which is forwarded to voicemail without a mailbox.
Just some things to check out.
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