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Phone extensions do not exist when receiving a call.

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sumtekguy

sumtekguy

Programmer
Apr 2, 2012
9
CA
Hello all, I do hope that someone here can provide some insight to an issue that has arisen.

I have an older nortel system, System Version 30CQE06 NAT, and recently a problem has arisen that I know have to find a solution for. It seems that when callers call in to the phone system and then type in a 3 digit extension to reach whomever it is they are calling, they get a response that "the extension doesn't exist" even though it quite clearly does and no changes have been made. I was wondering if anyone out there may have an idea on why something like this would happen. I would like to provide more information but I personally haven't been able to replicate the issue but I am told that this happens 10-15% of the time.

Any and all help is appreciated on this matter. Thanks.
 
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I'm assuming you have a Nortel voicemail attached to the system and when someone gets the AA greeting and dials the 3 digit ext. that is when the problem is happening? What happens if you dial the exts internally? like from ext to ext.

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
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First off.. Thank you for the quick reply.. I am sorry I was not around to answer the questions asked of me sooner.. but work day and all...
Norstarbuy125, all of your assumptions are absolutely correct on the layout of my system. its like you are watching me... Internally... one can call from ext to ext without any issues that arise from the outside lines.

curlylord... I don't know.. I am going to review on how to check that because I don't know how at the moment.. but I hear there is a website where one can look up on how to do that... somewhere on the interwebs...
 
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LOL- Shut up!!! Really? It was that simple? Thanks curlycord.. I can now answer your query.

NVM 4.0.04C
 
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The problem is your phone system (KSU) was upgraded to 6.1 at one time but they forgot to upgrade your voice mail as well.

NAM 4.1 is required to work properly with KSU 6.1

Once you do that their should be no issues.


=----(((((((((()----=
curlycord
 
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Ahhhhh.... Well thank you good sir(maam?)... Although you have now provided me with the answer in which I required... I know have to go to the bean counters and ask for some $$$ to get an upgrade I know they won't want to pay for but will keep complaining that I am not doing anything to fix the issue... .... yaaaaayyyyy!!!

Seriously though.. Thank you for your (extremely fast and knowledgeable) help with this matter.
 
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If I was a girl I would be Handset or Telephone!

Forgot to mention you maybe better off getting a Callpilot 100 or 150 which replaced the NAM.
That's if you cant find somebody whom cant upgrade it.





=----(((((((((()----=
curlycord
 
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If you were a girl you would be a telephone, you have buttons to push and you can always be finicky when not dialed properly...


As I understand it, call pilots went out of production in 2010... Now I know.. I could source something from the interwebs... but I maybe want to make a case to replace the whole damn system.. :)
 
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From my research.. the last version of NAM was 4.0.04L

Is this the one you may be referring too?
 
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Lasts NAM version is 4.1 and has been end of life for years.

As for Callpilot still a lot out there for sale or get refurbished even.

CP 100 (about $800) includes 10 mailboxes but can upgrade to 40

CP 150 (about $1400) includes 20 mailboxes but can upgrade to 300

NAM upgrade - $500.00


Just ball parking it.


=----(((((((((()----=
curlycord
 
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Oh.. and I do know that all of this has been end of life for years.. but that doesn't change the fact that I can't buy what leadership wants... mainly because they won't spend the $$$.. but I am sure you are aware of how that game goes....
 
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189 on ebay.... shhhhh though.. I am trying to convince them to get me a bcm...
 
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