I have a Norstar MICS system and people have been reporting they hear a clicking noise and then their call gets dropped. It only seems to happen when people are using an outside line. I have 10 analog lines and 6 DID lines coming in from the CO. We recently moved locations and four of the analog lines are shared among two lines coming into the NIU (phone company connected these lines using Wescom Dualine telephone network interfaces on the NIU). So I have two Wescom Dualine devices and each device is physically connected to a NIU module but has two analog numbers assigned to it (I hope this makes sense).
I am thinking the analog lines connected to the Wescom devices are causing the problems but am hoping for any advice on other reasons why calls might be dropped. Or confirmation I am on the right track in my thinking.
Thank You
I am thinking the analog lines connected to the Wescom devices are causing the problems but am hoping for any advice on other reasons why calls might be dropped. Or confirmation I am on the right track in my thinking.
Thank You