personalized queue

[FrankDK]

Here's a little challenge that I'm having a bit of trouble getting to work correctly.
I would like to create a personalized queue that works as follows. When a customer calls the BELA salesperson directly, they will get a voicemail with the option to wait if they are busy. Or dial 3 to get to the reception.
I have done this by creating a Hunt Group Q BELA and enroll her in this as the only one and when calling her directly, I point to the hunt group and everything works perfectly.
Now comes the challenge
When she logs out of her group, an overflow must be made to a voicemail message that tells that the employee is absent and you can enter 2 for a colleague or 3 for the reception.
I have done this by creating a new group called "Staal vest omst" in this group I have a user StaalVestFlyt.

The user "StaalVestFlyt" has no physical extension number and is not logged in. But I have made a Twinning to shortcode 9339 which is a Voicemail Node with the desired message.

If I log in the user StaalVestFlyt, things work. But as soon as the user is not physically logged in, my overflow does not work.

Any good ideas?

 

[megaa]

try to enable "twin when logged out" for the user

 

[snowman50]

My thoughts would be to create an Auto Attendant for the 2 options
Set option 2 to go to colleague extn.
Set option 3 to go to Reception .

Instead of logging out..use a fallback OOS button to change the group status to Out of service.
Create a short code that points to the AA
Then in Fallback add the short code that goes to the AA .

So when the user is absent they press the OOS button.
The call is directed to the AA node with the 2 options.

When the user returns they press the OOS button and the call returns to the original group.

 

[FrankDK]

Twin when logged out is enabled.

I need to log the user into a softphone or a physical phone for the overflow to work.

 

[FrankDK]

I've also thought about making a button to close and open the queue. But they already have a button that logs them out of multiple queues and I don't see how it's possible to make a button with multiple functions.
And asking the user to press multiple buttons will never work in reality

 

[snowman50]

Have a look at this

https://ipofficeassistance.com/logging-into-multiple-hunt-groups/

 

[CalgaryJeff]

Have you tried using forwarding instead of twinning on the 9360 User?

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