Here's a little challenge that I'm having a bit of trouble getting to work correctly.
I would like to create a personalized queue that works as follows. When a customer calls the BELA salesperson directly, they will get a voicemail with the option to wait if they are busy. Or dial 3 to get to the reception.
I have done this by creating a Hunt Group Q BELA and enroll her in this as the only one and when calling her directly, I point to the hunt group and everything works perfectly.
Now comes the challenge
When she logs out of her group, an overflow must be made to a voicemail message that tells that the employee is absent and you can enter 2 for a colleague or 3 for the reception.
I have done this by creating a new group called "Staal vest omst" in this group I have a user StaalVestFlyt.
The user "StaalVestFlyt" has no physical extension number and is not logged in. But I have made a Twinning to shortcode 9339 which is a Voicemail Node with the desired message.
If I log in the user StaalVestFlyt, things work. But as soon as the user is not physically logged in, my overflow does not work.
Any good ideas?
I would like to create a personalized queue that works as follows. When a customer calls the BELA salesperson directly, they will get a voicemail with the option to wait if they are busy. Or dial 3 to get to the reception.
I have done this by creating a Hunt Group Q BELA and enroll her in this as the only one and when calling her directly, I point to the hunt group and everything works perfectly.
Now comes the challenge
When she logs out of her group, an overflow must be made to a voicemail message that tells that the employee is absent and you can enter 2 for a colleague or 3 for the reception.
I have done this by creating a new group called "Staal vest omst" in this group I have a user StaalVestFlyt.
The user "StaalVestFlyt" has no physical extension number and is not logged in. But I have made a Twinning to shortcode 9339 which is a Voicemail Node with the desired message.
If I log in the user StaalVestFlyt, things work. But as soon as the user is not physically logged in, my overflow does not work.
Any good ideas?