People escaping from voice mail!

[Pir8Radio]

Ok, this has to be something small that im missing...

I have a voice mail box that says "we are closed..... leave a message" at the end of all of our Call center scripts... This mailbox works but lets people hit 0... i disabled all outdialing in the RPL and restriced 0-9 for that box, and disabled alternate DN in the mailbox... when i get the mailbox greeting i can hit 0 she replys back CONNECTING... im sorr but that number can not be reached with this service please try again... ALL other digts ar blocked but if i dial any form of multiple 0's it will connect them to our operator, one 0 will not, two, three, etc will. any way to stop this?

Hope i made sense...

 

[DocVic]

Change the Operator status to NO.

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[Pir8Radio]

Where? I dont see that option in either the mailbox or the RPL... If this is a setting elswhere is this going to be a global change? i only want to change for this mailbox. But either way,,, where do i go to get to it?

 

[guycable2]

I always put the maibox DN in the Revert DN field.

 

[Pir8Radio]

tried that too... didnt work, thats when i tried the rest... like i said everything fails except multiple 0's its weird.... 00 000 0000 00000 000000000 and so on...

 

[Triton101]

there is a reference that the Network Management System (NMS) feature does that.....

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[Pir8Radio]

NMS?

 

[Triton101]

networked call pilots.... long shot.

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[Tman45]

I tried this with my regular user mailbox and was not able to enter any number of 0's to reach our receptionist. That is strange that 1 zero won't work for you but multiple will. Maybe try to create a new mailbox class to see if a new default one has the issue.
Or post some more info about your configs and maybe we can figure it out.

 

[tnphoneman]

Check your thru dial options on that box. Look at the mail box class settings and compare with the one that worked.

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[Pir8Radio]

Yea it is weird that one 0 will get blocked but multiple will go through.. thats why im a bit lost... Usually it wouldnt be a problem, but being the box for the call center we get customers that just hit 00000000000000 thinking they will get an operator, in this case they are!

I will "try" to attache a video screen capture of the mailbox and the Class for that box.

class .swf video just download and drag into your browser.

http://www.mediafire.com/?qk0545anyb5m09u

mailbox .swf video just download and drag into your browser.

http://www.mediafire.com/?bpnypmu4o6ga66n

 

[tnphoneman]

One 0 follows the revert DN. 0+ indicates a thru dial option not the revert dn. You will be transfered to the number after the 0

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[Pir8Radio]

Good chunk to know... then the new question becomes how to disable thru dial, if you look at my configs i have NO OUTDIAL rules set for everything?

 

[Tman45]

Yeah that is why I thought if you try to make a new mailbox class since you mentioned the no outdial rules set.

What I am saying is that our PBX must be setup for no thru dial because I can enter a whole lot of 0's and Callpilot just comes back saying that it is not a valid option.

I can look at some of our configs if you can let me know what to look at that might help us figure out your issue.