PDQ not working via a SPA2102 adapter on IP500

[gooner6]

Hi all,

We have an Avaya IP500(7.0.12 sw)with Gamma SIP trunks. Our customer has a remote office 200 yards away with IP Phones connected via a VOIP Link to the IP Office.
The remote site has 2 Faxes and 2 Analogue phones, which we have connected up to a couple of Linksys SPA2102-UK, these work fine over the VOIP link and using the SIP Trunks to dial out, the issue we are having is with 2 PDQ machines connected to another SPA2102-UK, these can't connect to the bank to make payments.
Display shows busy, if we connect a phone or fax it works.
At the remote site, if we connect another IP Office and connect a PDQ machine direct to the analogue port and dial out over the same VOIP link and SIP trunks, it works ok, any ideas.

Many thanks - Gooner6.

 

[Bas1234]

The PDQ machines make a modem connection on 56k baud rate, sip cannot handle above the 14k4 baud. So try if you can slow down the PDQ machinesmodem or buy an analog line, or swap the for PDQ machines on GPRS/UMTS or for PDQ machines over LAN/Internet.

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It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[amriddle01]

PDQ machines and double SIP is a no no anyway, too much margin for error I'm afraid, you really need digital trunks and preferably a voice link

 

[gooner6]

Many thanks for the reply's, we have just found out from Cisco that they do not support PDQ on the SPA2102 adapters, we have installed another IP Office and used the analogue ports to dial over the VOIP and SIP links.

Thanks once again.