PC Wallboard replacement

[DennyHeack]

Hi there,

I have an'old' customer with an IPO 406 running software 4.2
They are also running CCC with PC Wallboards on every desktop(!)
They're interested in migrating to a shiny new IPO500v2 unit

I need a replacement for the PC Wallboard which provides a few simple statistics on the agents desktop. They have rejected the CCR wallboard / CCR Agent view.

Does anybody know a good alternative to the CCR agent view / wallboard.

Ideally something running in the taskbar flashing in big bright colors.

 

[amriddle01]

Try Xima Chronicall, cheaper and better than CCR anyway, only downside is it's web based and agent licences are not concurrent

http://www.ipoffice.tel

 

[DennyHeack]

I'm testing Chronicall as I type.

It doesnt seem to have a desktop wallboard tool. It has to be small. Something that can be in one of the desktop corners in an 'always' on top configuration.

 

[amriddle01]

It does have a "click through" wallboard element that is semi transparent, I have seen the screenshot

http://www.ipoffice.tel

 

[amriddle01]

http://www.ipoffice.tel

 

[DennyHeack]

Wow.

I hadnt found that yet.

Is that a separate tool?

Xima mailed me a demo key which may or may not be a complete
suite.

 

[amriddle01]

The Demo is usually everything, We have the fully licenced unlimited version but I don't know where that wallboard thing is, I can't find it myself

http://www.ipoffice.tel

 

[amriddle01]

Nonobstructive User Interface – One of the traditional
problems with software based wallboards is the amount of
screen real estate they occupy. Wallboards traditionally
cover up any windows, desktop icons, and controls that are
underneath. Chronicall solves this problem with its new
“click-through” and “semi-transparent” design. Now you can
see and interact with your desktop and programs
THROUGH the wallboard as if it is not even there. You can
click icons, highlight text, or even watch video right through
Chronicall Wallboard.

That's the speel about it, still can't find it

http://www.ipoffice.tel

 

[DennyHeack]

This is probably what I need.

Now if only I could find it

 

[DennyHeack]

Is it part of the Realtime module?

Or a separate application?

 

[amriddle01]

I am doing some Xima training tomorrow, so I'll find out then... if you haven't already found it in the meantime

http://www.ipoffice.tel

 

[DennyHeack]

I'll post it if I can locate it.

Goodluck with the Xima training.

 

[amriddle01]

Well, it was buggy so they pulled it, it's called Agent wallboard and it will be back in the release after next. The next release is in a month or so and allows you to limit what Agents can see and who they can add to their timeline view and what recordings they can access etc. Apparently they will not go concurrent on the licences as after testing they found that is what makes the data unreliable and why CCC and CCR have issues with inaccurate reports and wallboards etc

http://www.ipoffice.tel

 

[DennyHeack]

I asked Xima about it :


There will be a separate agent desktop interface, generally referred to as 'Agent Dashboard' - we will be starting to release it in a test mode in next couple of months.

This interface will give your agents the ability to see individual and group statistics, text messaging, reason codes for inbound/outbound call purposes, etc..