We have a bespoke Pause and Resume offering created for us by Avaya Professional Services that has stopped working. The design is a Linux box running the services connecting with and AES that connects to CM and our ACR. It's a crude set-up with a button assigned to a station where an operator presses the button to kill voice recording and again to start it back up.
With Avaya changing AES certs at the beginning of the year the solution has stopped working and Avaya are scratching their heads with no fix in sight. We believe the java keystore on the linux box needs changed but Avaya can't advise us how or what to change it to, they just don't seem to have the skillset to even understand the fault.
Has anyone experienced the same or maybe had the same work done by APS and theirs is working? its getting ridiculous the length of time it's taking but any help or advice very much appreciated.
With Avaya changing AES certs at the beginning of the year the solution has stopped working and Avaya are scratching their heads with no fix in sight. We believe the java keystore on the linux box needs changed but Avaya can't advise us how or what to change it to, they just don't seem to have the skillset to even understand the fault.
Has anyone experienced the same or maybe had the same work done by APS and theirs is working? its getting ridiculous the length of time it's taking but any help or advice very much appreciated.