Passing caller ID on forward with SIP Trunks

[redswine]

IP500 V2 R11. I'm having trouble getting the original caller CID to pass when a call is forwarded or twinned. I have Original Caller set under Call Details under the SIP Trunk for Forward/Twinning. All my ARS routes are set to just N. No Si after anything.

 

[Pepp77]

Should be Caller not Original Caller for forwarding CLI - yes I know it doesn't make sense from a wording perspective, but there was a document (I cant find again) that explained them.

| ACSS SME |

 

[redswine]

Sorry for the slow reply, just coming back around to this issue.

It's not working. If I set it to caller, it tries to send the hunt group number. I have tried so many different options, but at no point and time does it even attempt to pass through the caller id.

 

[janni78]

Depends how the call routes, there's an issue in early R11 where it shows the wrong CLI if the call is forwarded to a huntgroup and then twinned to a member.

"Trying is the first step to failure..." - Homer

 

[DavidCT]

I have the same issue. The outgoing caller ID over SIP on forwarded and twinned calls was working perfect on r10.1 -- the caller ID of the "original" caller would appear on the mobile phone.

I upgraded to r11 (tried both SP2 and FP4) and now its broken. Outbound calls are now using the ICR (DID phone #) as the outbound caller ID on all calls (not just forwarded and twinned).

I tried all sorts of combinations using the Avaya Guide but nothing got me to 100%. Some broke inbound routing.

https://documentation.avaya.com/bun...ficePlatformManagerR11.0/page/FD_SIP_URI.html

 

[TouchToneTommy]

Try a new ARS for forwarding and twinning, where the Telephone Number is NSSi, the Line Group is the URI that has Auto for the Local URI and Contact. Create a User Short Code like *9N / Dial / N / ARS:the one with NSSi. For forwarding and twinning set the number as *9-1-817-NXX-XXXX

 

[derfloh]

I had a ticket with avaya about that issue. They told me that it should be solved in SP2. I got a patch for 11.0 GA

Need some help with IP Office?

https://www.fwilke.com/home

 

[DavidCT]

I "downgraded" from 11.0 FP4 to 11.0 SP2 and had the same issue. So I don't think it's fixed.

Do you have a ticket # with Avaya you could share? That way I can open a ticket and piggy back on to your hard work and not reinvent the wheel...

 

[derfloh]

Sorry... My issue had been ISDN to ISDN. Had some issues with SIP to SIP as well but that has been solved in SP1 if I remember correctly.

Sorry for the confusion

Need some help with IP Office?

https://www.fwilke.com/home

 

[DavidCT]

I was able to get caller ID pass through working on 11.0 FP4. Though there is some very strange behavior:

1) If you press "To VM" while a call is coming in, and that call then gets transferred out to a mobile (using DTMF breakout on the user's Voicemail settings), the pass-through caller ID does not work.

2) I had to clear the values in System -> Voicemail -> SIP Settings