Partner VMS R.1

[Indy53]

Got the thing up and runnining thanks to TommyTouchTone.
But I need to get rid of the auto announce that say's...'Now transferring you to the receptionist'
They want it to ring on all phones before going into the auto attendent...any thoughts?
Also VM clock is different from system clock??

Thanks

RKS

 

[Telecomboy]

Now transferring to the receptionist is usually an issue if the vm ports have been assigned incorrectly. It's a pmvs r1, what is the partner processor?

 

[Indy53]

It's an ACS R.1

 

[pepsisparky]

is it in 2 slot or 5 slot carrier? and or what other cards are with this system? what order

 

[Telecomboy]

an ACS R1 should work fine. Try dialing each of the voicemail extension ports and make sure they answer (#505). If they ring and ring, it is an incorrect extension port or has not been assigned correctly. Remember with a PMVS you number the last 2 ports of the slot (for a 2-port). So, if it was in slot 1, extensions 22 and 23 should be assigned to #505.

I haven't put a pmvs r1 in for a long time, but I think you also needed to take the ringer off the lines on the extensions assigned to #505 for it to work properly (so take the ringer off all lines on x22 and x23 if it is in slot 1).

 

[Indy53]

Thank you for all of your help.