retiredtelco
Technical User
The client could not select any additional lines except for line 1. This was happening on all phones. If someone was talking on line 1 and another user tried to access line 2 from another telephone they could not. Any of the additional users tried to access voice mail using the pre programmed VM button they were denied. Non of the users could access lines or features.
I did a system reset procedure 728. This cleared the problem.
Right away I thought it was the processor. I replaced the processor.
This past week the same happened. If a client was on line 1, if an additional client came off hook at another telephone they could not access dial tone or any features. I again did a system reset 728.
The processor is housed in a five slot carrier, slot 1 has a 400 module, slot 2 had a VM R3, and the R6 processor is in the P slot, slots 5 and 6 are vacant.