Partner Mail VS R 5 won't record messages 1

[nbstel]

I programmed Part Mail VS R5 on an ACS 3.0. All worked fine. Brought to customers site & put into an ACS 4.0, everything works EXCEPT you are unable to record MB greetings (I assume also AA though I didn't check as they were OK)or leave messages. After stating "leave message after the tone" you get no tone & immediatly says, "your messageis to short", and asks you to select another extension. Brought back to my office, plugged into R3.0 and it works fine!

 

[DTomas]

NB...

I had this same problem with an ACS 3.0 and a VS 5.0 about six months ago. The same was true... you were not able to record any messages - Patty Partner told you that "your message is too short" whenever you tried to record something. In my case, the customer's 2 slot carrier had a damaged pin on the edge-card connector. I swapped out the carrier and everything worked fine.

I hope this helps. If this is not the case for you, I am sure someone else here has the answer.

 

[1043]

I've seen this problem alot on refurbed Partner Mail VS5. Try the voicemail in a different cabinet and diferent ACS to verify where the problem is.

 

[nbstel]

Voicemail works fine in my cabinet. Does not when it is put in customers.

I'll check the pins on the carrier. Any other ideas would be appreciated before I return to the site.

Regards (& thanks)
Ron C
NBS Telecom

 

[nbstel]

Great Post DTomas! I put a 206 card in slot 2 where VMail was, slid that into slot 3 and bingo! Works fine. Time for a new carrier.


Regards, (& thanks)
Ron C
NBS Telecom