Partner mail problem 2

[myfoambed]

Hi,
I'm seeking help with our at&t partner plus r4.1 system with partner mail r3. When checking messages we get the welcome to partner mail message but when pressing 0 for playback there is a click and the press 0 to hear plays again. If we are able to hear a message it is cut off before finishing. Everything I have read on this forum leads me to believe the vms is bad. any feedback is appreciated.

 

[JRTrevino]

Can you confirm the voicemail type again? Is it the PCMCIA voicemail card that resembles a "fat credit card", or is it a module? If a module, I would try to power the system OFF, remove the hardware, and reseat it, then power the system back on. BE CAREFUL when doing this- IF your older Partner processor doesn't have a working internal battery (used to hold programming in its internal memory in the event of a power outage) then you will loose all programming and be forced to reprogram the processor from scratch.
If the vm is the PCMCIA card- I would try the same thing, power it down, reseat the card, the power it back on again. I have had to default a PC card voicemail to factory settings to fix this in the past. If the power cycle does nothing, then default the card.
Login 0#
Password xxxx#
Dial 9-9-999- then spell the word "aaaaa": xxxxx- the voice will say- system will be reset- good bye, and hang up on you. Good luck.

 

[myfoambed]

Thanks for the reply, the vms is a module, the processor is r 4.1. I have powered down the system without reseating the vms module and it worked correctly when powered up again, but this only lasted for a couple of weeks, then the problem returned. Since I have powered down the system without losing programing am I right to assume the processor has a battery backup. If so I will try reseating. When powered up the VMS module seems to go through its self testing normally, but now the problem remains.

 

[Dexman]

The voicemail is a Partner Mail VS. Because powering down the system temporarily fixes the problem, my guess is that the voicemail's hard drive is on the way out.

If it ain't broke, I haven't fixed it yet.

 

[JRTrevino]

Sorry to type that you do in fact have a failing voicemail module. The internal harddrive is most likely the problem on the VM module. I would sell the customer a new R7 messaging, and 4 port license card. Good luck.

 

[myfoambed]

Yes it seems the hard drive is the problem. If I replaced it with R7 would I have to reprogram the processor or can I just swap vms modules and set AA and mailboxes?

 

[Dexman]

You will need to change the ports assigned to Hunt Group #7 (it contains the ports that are assigned to the voicemail). The Partner Mail VS and the Avaya Partner Messaging's access ports are calculated differently.

If it ain't broke, I haven't fixed it yet.