Partner Mail Admin Box

[Cupnastring35]

Got a service call from a new customer w/exisiting Partner and Partner mail. The admin box is gone. I am unable to make the requested changes. Tried the backdoor way and the system just does not recognize the box. Does ANYONE know how to get the box back w/out having to default the system. Thanks for any help.

 

[telecomtekperson]

If you hook a laptop to the serial port on the voicemail, you can get a list of mailboxes. I dont recall if it will show which is the admin or not. Wortha try though.

 

[Cupnastring35]

I am sorry. I should have been more specific. It is the internal mail. The PCMCIA card. If you got any more suggestions for this I would greatly appreciate it. Someone told me it was not 99# but 0# is that correct?

 

[Dexman]

Is it a Partner Voice Messaging

 

[Dexman]

The System Administrator logs in under 0# for the Partner Voice Messaging and the Avaya Partner Messaging. 99# is the System Administrator login for the Partner Mail VS.

 

[Cupnastring35]

It is a Partner Voice Messaging. The 0# is correct but the reset password does not work. Any ideas there? Thanks for your help

 

[1043]

Passwords are not permitted to be given out on the board, but if you search hard enough you should find the one for that voice mail.

 

[Cupnastring35]

Is there more than just one reset password? I have seen two, both of which are the same as far as numbers go on the dial pad. Thanks for your help!!

 

[Midstream]

If you're an Authorized Business Partner, call your Distributor. If you're an end-user, contact your Business Partner and have them contact the Distributor. They'll help with the default passwords.