Partner dropping calls.

[phonesaz]

This one has me baffled. I have a client with an old P2. It is ringing 4 times and dropping calls. He has voice mail through his provider, not on the system. They say it is not them.

I took an ACS out on site, and plugged a line into it. Same thing happens - 4 rings and the call just drops off. So I tried it with my butt set - and the call rings 6 times and then forwards to his external voice mail (which is what it is supposed to be doing.) I didn't plug the ACS into the 5-slot carrier when I tested the line so I can come up with no logical explanation regarding why I get the same behavior with two totally separate processors and not a butt set. Any insight appreciated!

 

[thephonelady]

I have had the same thing happen a few times with the alarm company bridging across the tip & ring from a Partner phone & using it for the alarm panel. After the first time is was a lot easier to figure out what had been done!!