We have a site that has a KX-TD816 and KX-TVP50 voice processing system with 2x ISDN2 provided.
Customer controlled call forwarding has been enabled on the lines but when the activation codes are entered from any of the handsets the line isn't recognising it.
The network provider is adamant that the call forwarding is active and as they're ISDN 2 we've no way of connecting directly to the line and checking.
We're wondering if the handsets are not sending the * and # tones to the line, hence why the codes aren't being recognised.
Is this a possibility / likely?
Unfortunately the company that provided the maintenance have gone bust so the kit isn't currently maintained.
Any help / tips would be appreciated
Customer controlled call forwarding has been enabled on the lines but when the activation codes are entered from any of the handsets the line isn't recognising it.
The network provider is adamant that the call forwarding is active and as they're ISDN 2 we've no way of connecting directly to the line and checking.
We're wondering if the handsets are not sending the * and # tones to the line, hence why the codes aren't being recognised.
Is this a possibility / likely?
Unfortunately the company that provided the maintenance have gone bust so the kit isn't currently maintained.
Any help / tips would be appreciated