Benefriend
Vendor
Does anyone know how I can overflow an ACD call off premise to a POTS line? Here's the premise....They want the 1st caller into the ACD group to go to (in-house) agent#1, then the next call to go to (in-house) agent#2, then if both agents are busy (on a call or in make busy mode) they want the next call transferred to a 3rd agent in another building (no tie lines between buildings).
Can this be done? If so, how?
Can this be done? If so, how?