Overflow and Voicemail?

[jfcrescenzo]

Hi all,
We have a request that if one user is on the phone or doesn't pickup the call will flow to another user. We have this set up fine via a coverage path, however the first user would like if the call does not get answered at all to then go to voicemail. I'm pretty sure because the first coverage path is set this will not work.
Does anyone know of any way to do this?
Thanks,

 

[defjon]

Hi,

If I'm reading this right you just need to set the hunt group for voicemail as the 2nd step in the coverage path..as long as the initial number has a voicemail created that should then flow onto it?

Rgds

 

[wmainc]

Point 1 on the coverage path would be the person second in line to answer the call. Point 2 would be voicemail.