Outgoing FAX again 1

[LeeMcCauslin]

I have read all the threads and tried all the things but can't send a fax through desktop messaging. myCallpilot is up and running and I can receive a fax just fine. Here's a CPTrace - I expect that "Bad Recipient" is the hitch in my git-along. That's a working fax machine on my switch (61c)
My network guys have made sure smtp port 25 isn't blocked and I did check the boxes for incoming and outgoing SMTP/VPIM in CP manager Messaging/Message Delivery Configuration.

My vendor is stumped too, if that makes anyone feel any better. ;o)

14:29:09:372 - CallPilot 4.04.04.32, Copyright 1999-2007 Nortel
14:31:28:975 - RCMSProvider::Logon <85>
14:31:29:006 - CAddin::FindStore found callpilot store
14:32:29:571 - CFaxListCtrl::MergeFaxFiles(): lpszFaxFile == NULL
14:32:29:587 - CFaxListCtrl::MergeFaxFiles(): Number files = 1
14:32:29:689 - CNdaFxSrvApp::InitInstance(): Command line - "C:\Program Files\Nortel\CallPilot\fax\nmquick.exe" "C:\Program Files\Nortel\CallPilot\fax\temp\F6db7ad0.TIF" "Untitled - Notepad"
14:32:30:105 - Application Mode
14:32:30:152 - Command Line Mode == 0
14:32:30:200 - CIMAPServer::DoLogon IMAP connection opened
14:32:30:212 - nmcred: <86695024, callpilot> ref'd 3
14:32:30:229 - CreateFaxAddress()
14:32:30:247 - FAX=5025@callpilot.mydomain.org
14:32:30:258 - SendSMTPMessage()::start
14:32:30:275 - CSMTPServer::DoLogon opening SMTP connection
14:32:30:313 - mm_log <Trying IP address [192.168.143.205]> <0>
14:32:39:400 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
14:32:39:462 - CSMTPServer::DoLogon SMTP connection opened
14:32:39:484 - nmcred: <86695024, callpilot> ref'd 2
14:32:39:510 - CSMTPMessage::CSMTPMessage FROM <86695024@callpilot.mydomain.org>
14:32:39:524 - CSMTPMessage::AddRecipients TO <<FAX=5025@callpilot.mydomain.org>>
14:32:39:544 - CSMTPMessage::StreamFile sending MAIL command.
14:32:39:576 - CSMTPMessage::StreamFile negotiating recipients.
14:32:39:588 - CSMTPMessage::StreamFile sending data.
14:32:39:617 - CSMTPServer::Send SMTP Failure <bad recipient>
14:32:39:626 - Send message::SMTPRecipFailure
14:32:39:651 - SendSMTPMessage()::end
14:32:39:671 - CSMTPServer::Send SMTP connection closed
14:32:39:682 - mm_log <Winsock cleanup> <0>
14:32:39:696 - nmcred: <86695024, callpilot> released 1
14:32:44:001 - nmcred: <86695024, callpilot> released 2
14:32:44:036 - Exit
14:32:44:045 - Delete File C:\Program Files\Nortel\CallPilot\fax\temp\F6db7ad0.TIF

 

[Triton101]

You might have Unauthenticated Access Restrictions Restrict Recipients checked... if the value is 0 then you won't send...

 

[LeeMcCauslin]

I looked and that box is not checked. The max recipients box is greyed out, as I expect it should be.

Anything else I might should check?

I saw in another similar thread that "dc=callpilot" was suggested to be added to the ldap entries. I have my domain info in ldap but not that dc=callpilot. I have no trouble downloading the address book and I can receive faxes and I get my voicemails just fine so I'm not sure if that applies to me...

Thanks for looking!

 

[Triton101]

<<FAX=5025@callpilot.mydomain.org>>
is this correct Domain?

 

[Triton101]

this is from a previous post:

dabble (TechnicalUser) 25 Jan 08 13:57
Just wanted to update everyone on how I solved this faxing issue.

I believe I mentioned I upgraded to CP 5 two weeks ago. Since then my faxing hasn't worked.

I was poking around and noticed that there is a parameter under Messaging ---> Message Delivery Configuration then under SMTP/VPIM I clicked on Unauthenticated Access Restrictions and noticed that the Delivery to Telephone or Fax was NOT checked off. So I checked it, then tried my faxing again, and it was successful.

I do not know if this was checked off BEFORE I upgraded or not.

Thought I would post my resolution in case anyone else could benefit from it.

 

[LeeMcCauslin]

I changed "mydomain" to protect the innocent but yeah, the info there is correct on my end.

And yep, Delivery to Telephone or Fax is checked.

 

[strmwalker]

LeeMcCauslin..what release are you at?and believe
it or not but i will ask what peps do you have installed
and what is your microsoft hotfix ?what is your desktop
messaging?

no problems only solutions

strmwalker

 

[LeeMcCauslin]

Desktop 4.04.04.18
CallPilot 4.04.04.32
PEP: CP40404SU03S
PEP: CP404ACC001S
PEP: CP404S03G07C
PEP: CP404S03G14S
PEP: CP404S03G17S
PEP: CP404S03G22S
PEP: CP404S03G23S
PEP: CP404S03G25S
PEP: CP404S03G28S
PEP: CP404S03L11S

it's a 201i

Not sure where to find the hotfix info...

 

[strmwalker]

LeeMcCauslin...your desktop messaging should be
at desktop_4040432_English_04May2007.zip your hotfix
pep is CPSECPEP008.msi i had the same problem as
you are having and this pep made alot of difference
you do want to get your desktop to 4040432.the new hotfix
out is CPSECPEP009.msi i would not put that pep in
at this time.

no problems only solutions

strmwalker

 

[strmwalker]

LeeMcCauslin...i just got of the nortel pep library
you can load CP5.0Desktop_05004117.Full.exe and
CP5.0MyCallPilot_05004117.exe if the those other
peps don't work for you.

no problems only solutions

strmwalker

 

[Triton101]

<<FAX=5025@callpilot.mydomain.org>>

do you have a fax at 5025? does your RPL allow for 5?

 

[LeeMcCauslin]

Triton - yes. 5025 is an in-house fax machine - and that is a DID. I tried it with the full 10 digits too but if I understand correctly the switch understands such trickery and doesn't let the call go off switch anyway.

Strmwalker - will get with vendor to get new versions - thanks!

 

[Triton101]

try calling 5025 from the auto attendant if you have one setup in VMail, that might indicate if you have anything restricting it...

 

[LeeMcCauslin]

That call went through just fine - well, except for the creech in my ear because I didn't disconnect quick enough...

 

[Triton101]

If you right click on my computer on the CP server and select computer name tab, check the "FULL computer name" (with the domain) and make sure that matches the FQDN in CallPilot Manager.

callpilot.mydomain.org (full name)

If you have to change it you might be forced to reboot.

 

[LeeMcCauslin]

Hmmmm, I never noticed this before - My Callpilot server is not joined to the domian. It's in the default workgroup. It must have been that way since it was installed last year.

Should it have been joined to the domian all along??

 

[blackeagle85]

do we need a mycallpilot?can't we just use outlook?

 

[LeeMcCauslin]

Hi Blackeagle, I meant "the" Callpilot server - the card plugged into my 61C IPE cabinet. My "mycallpilot" is just a webserver on a POS machine sitting under my desk - it is a member of the domain. And I hardly ever use it - I imagine you don't have to have it - I just installed it because we have it and I had spare resources to put it on and there a few techy users out there who think it's fun to manage their voicemail through a webpage. Keep the customers happy, ya know? ;-)

Also, the links to the user guides save me answering a few questions. Not many, but a few.

 

[Triton101]

There have been reported problems with outbound faxing not working because of the FQDN in CP manager not being correct and or no DNS suffix on the server's name (ie. workgroup, instead of domain)

I don't think MyCallpilot would affect your fax, just make sure your Callpilot server is setup correctly.

 

[blackeagle85]

in the Cptrace i have a problem that says the sever 'iam buzy' i can't login smtp when i send the message
09:29:16:382 - mm_log <SMTP greeting failure: 42 CALLPILOT(137.135.128.200) I am busy. Try again later...> <2>
09:29:16:398 - mm_log <Winsock cleanup> <0>
09:29:16:413 - CSMTPServer:oLogon SMTP connection failed
09:29:16:444 - nmcred: <5025, callpilot.clark-daughtrey.com eCredCancelled
do any one why?
i want to send it out of switch"a fax in the public telephone network" (i can recive)but can't send
...do i need a vpim shortcut?all ports are open
Triton101 & LeeMcCauslin thank u very much