Outgoing Caller ID help needed on 6.1

[mikedphones]

I want my user's phone to display their own DID number on outbound calls. Could someone give me a sample of how to tweak the items in the ARS table? I have 9 users. PRI with XO.

I realize I may need to contact XO as well to allow me to send.

At this point, more in need of how to alter the shortcodes. Looking for sample entries.

Thnx

 

[amriddle01]

The system will by default send their DDI if they have one, unless you have specified in ARS to override that and send something else

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[kholladay]

Don't bother.

If a DID exists in the incoming call route table that number will be sent outbound when the user places a call so long as you have not overwritten that with an ARS short code using the S code. Because of this you should ALWAYS put the entire DID number in your incoming call route table, the IP Office uses "best match" routing so it will figure out which is correct even if you have more digits than needed.

So if you have this in Incoming Call Route
Incoming Number 3035551000
Destination 1000

And your ARS looks like this
N;
Dial
N

Then when user 1000 makes an outbound call it will send 3035551000 as caller ID.

The nice thing about this is it works for those DIDs where the extension and the DID do not match. e.g 3035551000 with extension 2255.

If you really want to make your life complicated and your DIDs match some portion of your extension you can do this in ARS.

N;
Dial
NS303555E

The E will be translated into the extension number assuming that 3035551000 is the correct DID for user 1000


Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[mikedphones]

Thankx guys.

So in my case the last 4 of the DID are the same as the actual 4 digit extension. Are you saying with the default ARS out of the box settings, if I have XO not send, it will do what I want and sent their actual DID? I just need to change incoming call route info from currently 4 digits (I did this because they send 4) to 10 digits? Leave the ARS alone as it was out of the box?

To review:

1. Ask XO to send 10 digits? or leave as 4?

2. Ask XO to let me send Caller ID.

3. Change my incoming call routes to 10 digits.

That's it?
Thnx

 

[kholladay]

Leave as 4 is just fine but yes change your incoming call routes to 10 digits.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[mikedphones]

Will do. Thank you!

 

[hairlessupportmonkey]

also make sure your carrier is allowing you to send DDIs

best way to test is see if you can manipulate number presentation from your switch....

simple short code for UK is

? / .s<enter a DDI to send here> / LGID

if you change this number and present a different number each time, then you are good to go, otherwise, what happens is your provider just ends up sending the main lead number every time.

ACSS - SME

 

[mikedphones]

Thanks. I logged in and changed the incoming call route to be 10 digits, still sending the same number for all exts. I think I will call XO the telco, and work with them to modify if needed, allowing me to send.

Thnx all

 

[Pepp77]

The number of digits in the incoming call route has no bearing on whether the DDI is displayed on outgong calls.

If you have 3, 4, 5, 6 or even 10 digits in the ICR and it points to an extension and you make a call out from that extension and the provider has COLP (or equivalent) turned on then the corresponding DDI (from the ICR) will be displayed (at least on BT/others in UK).

| ACSS SME |

 

[mattKnight]

It is possible that you need an i (character) at the front of the 10 digits DDI.

Look in help for a description of what this does

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[kholladay]

Do this. Open Monitor and go to Filters>Trace Options and click the ISDN tab and enable Layer3 Tx at the bottom then make a test call. Look a the Calling Party Number. If the correct information is in there then you are sending it but they aren't accepting it.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[socalsteve]

older releases needed the "i" before the 10 digit number in the incoming call route. Also if the incoming call route targets a hunt group and you want a hunt group member to send the DID the create a user short code for that member 9N s1112223456 dial ars

 

[amriddle01]

Pepp, that isn't true, we have a few sites where you have to match digits in Incoming call route to the number BT send (usually 6 digits) or it simply doesn't work. Probably down to sloppy exchange programming but either way they can't find the cause

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Transmitter319]

Hi,

As one of the guys up the list said. BT charge a small charge to transmit a DDI from the list of DDI's otherwise it will send just the default main number. They will not let any other number pass unless you pay for it...
As normal they didnt tell me this till I tryed to do it....lol.

Glen

 

[kholladay]

No point in continuing to talk about it unless he posts the trace from Monitor.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[adc110]

Paying for DDI outpulse? What is going on! I have never heard of a telco forcinga customer to pay for the ability to outpulse their numbers that they already pay for! I assume that the customer is paying for their DID blocks as it is?

 

[Pepp77]

amriddle - obviously been lucky then to never come across that issue.

| ACSS SME |

 

[kholladay]

In the US, with most providers, if you send anything less than the full 10 digit number the provider will drop the transmitted number send the billting telephone number instead.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[mattKnight]

>older releases needed the "i" before the 10 digit number in the incoming call route

The i changes the number plan characteristics for the CPN element of the ISDN messaging. This is not verison dependant, but depends on the requirements of the carrier.

>BT charge a small charge to transmit a DDI from the list of DDI's
Never heard of that (doesn't mean that it isn't true) in my experience BT don't charge for outbound CLI, but do charge for the ability to receive inbound CLI

>The number of digits in the incoming call route has no bearing on whether the DDI is displayed on outgong calls.

Not entirely true; BT will use between x and 10 digits for outbound CLI where x is the number of DDI digits in use. That is if you have 6 digit presentation, BT will accept 6,7,8,910 digit for outbound CLI, but not 4 or 5. I have encountered BT circuits (particularily BRI) where they require 10 digits and nothing else will work. I suspect that this is where BT have screwed up the datafill for the circuit - and I think use Point to Multi-point instead of Point to point (One shouldn't give you DDIs)

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[hairlessupportmonkey]

the reason why BT appear to charge is sometimes they dont add it properly when they build the ISDN for a customer, which in normal terms and depending on who does it, is all included and added into your bill, so the assumption is its not charged for. But if you have to fix a dodgy ISDN build or an incorrectly ordered one they will actually add it to your next bill.

ACSS - SME