Outdialing without using ARS or "9"

[NitramTELEBOY]

Ladies and Gents,
Can you have one group of people using "9" to access ARS and another group not using the ARS access code of "9"?
My dilema is I have a group of users who need to access a specific trunk for outdialing to the client, but not for normal outdialing to vendors or consultants.
Mind you the rest of the company all use ARS fac "9".

My dilema is how to I let them dial out via this trunk without ARS.

Thanks in advance.

 

[bwilch]

Depending on the trunk type you may be able to use the TAC for them to access it.

 

[NitramTELEBOY]

Yep I could go that route, but my goal is to have them pick up the phone get dialtone, enter the number to dial without any inserted digits.

 

[mikeydidit]

You can also have 2 FAC's for ARS. (Ch features).

Mikey

 

[98Converter]

Change the COR's and have them use different time of day schedules... Which would apply to different route patterns/partitions.

Fairly simple...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[NitramTELEBOY]

Yes there is secondary code which is 8 but again I DO NOT want them to dial an AAR code at all.
Just like at home, you don't dial a "9", you just enter your 10 or 11 digits and it hits my designated trunk.

 

[mikeydidit]

Could use personal CO lines for this? Set them up buttons on their phones.

Mikey

 

[phoneguy55]

Take the phone number(s) for the client and enter them into the ars ana table with a different route pattern that uses the trunk you need.

 

[NitramTELEBOY]

Thanks for your input guys but I decided to set up a speed dial button to access the secondary route.

Again all good ideas but I'm probably babying my call center reps too much here, trying not to confuse or scare them with the call recording and other stuff being thrown their way.

 

[phoneguy55]

Call Center... You never said anything about a call center. If the people making calls are agents and are logging into an ACD que then you can use "change isdn pub" to send out any number you want. Assuming you are using ISDN PRI.

I do this for my call center. When an agent is logged out, the main business number is sent. When they are logged in, the 888 call center number is sent.

 

[98Converter]

As stated earlier - Use your partition route tables. Assign general population to P1 and your Call Center folks to P8. Then on your COR screen change the Time of Day field to 8 for your agents COR.

From P8 associate that with a new route pattern that has the T1 you want to route over.

Make a call from a phone with the new COR that has time of day 8 and you'll route out over that specific T1.

Let me know if you need further details. I did this for our Call Center, because we service multiple clients that brought their own circuits into our PBX - and they only wanted the agents assigned to their accounts to use their circuits.

Let me know if you need further detail.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[NitramTELEBOY]

Thanks guys but it's not really a question of utilizing the specific trunk, but NOT using dial access "9".
I don't have a problem with restricting agents to certain trunk group by assigning a route to specific PGN and using the agentid cor as my source.

Again thanks guys!!