Outcalling on Avaya Partner Messaging R 6.0 Not Working Properly 2

[JayRoma]

Hello,

I need help with Outcalling on Avaya Partner Messaging R 6.0. I have read thread# thread688-590251 and the post by TouchToneTommy, which gave some help but did not resolve my problem.

The outcalling was working before moving from one location to another. I just put back the system as it was. Everything else worked as it was before except for the outcalling. ONE Exeption: I added a fax extension to be on extention 13, that is it.

The outcalling has no restrictions. It is always active for all messages. I've tried programming the number in several different ways including putting a 9* before the actual phone number (ex. 9*xxxyyyy or 9*1zzzxxxyyyy). I tried using additional pauses (9****) (from 1 up to 20 *) just to see if it would make a difference but it still didn't work.

The system has 2 Ports with 4 Automated Attendants.

I made sure that there are no restrictions via #302, #401, or #405. (it was not there before anyways)

For testing, I tried putting in an EXTENSION number as the outcalling number, "10", and left a message. It worked that way and did notify extention 10 after leaving a message on extention 11.

When I have it set to dial using an outside line (using 9*) before the number, I do see one of the lines light up, which means it does attempt to dial out, but it fails for some reason to complete the call and deliver the notification.

I don't have a butt-set to monitor the line, but I did connect a plane old telephone to it (using a Y connector) and when I see one of the lines light up (usually the first line), I immediately pickup the phone. What I hear is one of the following:
1) no dial tone, but I hear it dialing (last couple of digits) then I hear a busy signal,
or
2) If I have a lot of pauses, I actually hear the VM notifying (you know the vm voice repeating the vm notification) then I hear either a busy signal or the very loud busy (as if the phone was off hook)

What seems to be happening to me is that the vm is dialing the number before it even picks up the line and detect a dial tone... just what I noticed... This is regardless of how many * (pauses) I put in the dialing string. I even tried no * to see if that would work with no luck.

One last thing: At the new location we are using 2 VOIP lines and 2 POTS lines. I thought that the VOIP lines were causing the problems since they are assigned to line 1 and 2 and the POTS to 3 and 4 respectively. Hence, I completely removed the VOIP lines and put the 2 POTS lines in 1 and 2 respectively. That did not make one bit of difference.

I have been working on this for 4 days. HELP PLEASE.

Thanks,
JJ

 

[JayRoma]

I guess it sounds good, but I still don't understand what is it that I need to do and how to do it. Please explain the details...

Thanks,
JJ

 

[aarenot]

For testing, I tried putting in an EXTENSION number as the outcalling number, "10", and left a message. It worked that way and did notify extention 10 after leaving a message on extention 11."
From your earlier posting. Do it much like this one, but first create a system speed dial on the partner ACS. IN THE MESSAGING SYSTEM MAILBOX PUT IN "#699" FOR THE NUMBER TO OUTCALL TO.


SYSTEM SPEED DIAL CREATION
GO TO X10,
PRESS fEATURE 00
FEATURE 699
PUT IN "9+THE TELEPHONE NUMBER YOU WANT THE VM
TO OUTCALL TO".


Theory is the voicemail will dial #699, which is a partner ACS phone system speed dial number. The ACS will then select a line and dial the number you entered as speed dial 699. (from speed dial you entered: 9 will select a line+telephone number you entered will then be dialed) Since the system dtmf has been accetpted by the telco, it should probably connect.


You do not always get what you pay for, but you never get what you do not pay for.

 

[aarenot]

For testing, I tried putting in an EXTENSION number as the outcalling number, "10", and left a message. It worked that way and did notify extention 10 after leaving a message on extention 11."
From your earlier posting. Do it much like this one, but first create a system speed dial on the partner ACS. IN THE MESSAGING SYSTEM MAILBOX PUT IN "#699" FOR THE NUMBER TO OUTCALL TO.


SYSTEM SPEED DIAL CREATION
GO TO X10,
PRESS fEATURE 00
FEATURE 699
PUT IN "9+THE TELEPHONE NUMBER YOU WANT THE VM
TO OUTCALL TO".
PRESS FEATURE 00


Theory is the voicemail will dial #699, which is a partner ACS phone system speed dial number. The ACS will then select a line and dial the number you entered as speed dial 699. (from speed dial you entered: 9 will select a line+telephone number you entered will then be dialed) Since the system dtmf has been accetpted by the telco, it should probably connect.


You do not always get what you pay for, but you never get what you do not pay for.

 

[TouchToneTommy]

Lets say you want you mailbox to call you at 555-1212.

Put that number into a system speed dial location, numbered 600 through 699. So, to put it in speed dial number 600, at Ext. 10 or 11, dial Feature 00, Feature 600, 5551212, Feature 00.

Now test the speed dial, to make sure that it will solve your problem: At a phone, press Feature and dial 600. The phone will grab a dial tone, wait about 2 seconds, and dial the number. If the call goes through, you're good to go to the next step.

In the mailbox, set the outcalling number to "#600". No 9*, no nothing else, just #600.

When the mailbox outcalls, it will grab intercom dial tone, and dial #600, which is equivalent to Feature 600 from a single line phone. Now the Partner will grab the dial tone and do the dialing for the Messaging, and it should go through to your cell.

Give it a try, and let us know!!

 

[JayRoma]

You guys are unbelievable... It worked...

Thanks aarenot for your great idea...

Some draw backs though! When the system outcalls after a message has been saved, it does not work in the same way it did before (the normal way). Instead of looping through 3 or 4 times saying "this is the avaya system calling, you have a new message - MailBox Name - press 1 etc...", it just loops 3 times saying "Please enter Extension and # sign" after entering that, it asks for password. If nothing is entered after 3 attempts, it disconnects.

Therefore, couple of drawbacks I can think of:
1. If a person is to be notified from more than one MailBox, the person will not know which mailbox contains the new message and therefore must try the mailboxes one by one.
2. The message "Please enter Extension and # sign" is much shorter then the original message "This is the avaya etc...", hence, if the outgoing call (incoming cell call) is not answered after the 3 rings, and since the message only repeats 3 times, the person will not be able to pick the message and would have to call back to retrieve messages. (there advantage though, if the cell phone is not answered, avaya partner messaging does not leave a message that needs to just be deleted later)

That said, we can live with that...

I understand that this method uses the intercom and speed dial to accomplish this task, but somehow, it did not make sense to me why it would not work as normal, but instead it would works as if someone is accessing the voicemail.

Do you know why it is doing this instead of still working the normal way? Am I doing something wrong?

NOTE: on our partner plus system, the speed dials are from 20 to 79 (not from 600 to 699), so I had a hard time making it work initiall untill I read the manual... RFM

Thanks for all your help,

JJ

 

[aarenot]

Yu might try putting some pauses after the #699 in the VM outcalling number,one will pause I believe for 1.5 seconds, and the VM will wait until those pauses have elapsed to continue. "#699******" try 6 pauses and experiment from there.
God luck, and I am glad to help.

You do not always get what you pay for, but you never get what you do not pay for.

 

[JayRoma]

OK, I figured it out... and now it works just great, you never know the difference...

In the speed dial number I was putting 1 plus a 10 digit number (1xxxyyyyzzzz). Well, when the number is being dialed out, the first dialed digit is 1. Hence, the 1 is being heard by the Partner Messaging as well, so the voicemail system thinks that the listener pressed 1 to hear the message and that is why it starts asking for the MB# and Password.

So, I changed the number to be a 7 digit number (yyyzzzz -no need to dial area code and number - though one of the lines we have a different area code, but the likely hood of that being used is quite low) It worked. And since, no real 7 digit number starts with 1, this solution should work for all occasions.

Again, thank you both for all the help. I think we put this one rest after all.

Thanks,
JJ

 

[aarenot]

Glad to hear it.

You do not always get what you pay for, but you never get what you do not pay for.